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Rich_Steward's avatar
Rich_Steward
Explorer
Aug 28, 2019

Trouble with Winnebago warranty repair.

Has anyone had an issue with Winnebagos warranty because of cargo door seals leaking? I bought a new Winnebago Micro Minnie in April. In May I had a lot of standing water after it rained. This happened twice more before I could get it in for service. I took it to Travers St. Louis RV on May 30th. I called at least once a week. They had it for a month and a half before they told me they were approved to explore the damage. Is this Winnebagos policy or is this a dealer issue? I told them the trailer was only a month old and I didn't want it cut and pieced back together. Last week I went to the dealership to talk to them about the fact that I haven't seen my camper for 12 weeks and almost all of this years camping season. I was told because I stated I didn't want it torn a part and pieced back together they couldn't do anything for me. This was never relayed to me for 12 weeks. My Manufacturers Warranty will be up before I've been able to use it much. Is it typical for there to be an issue with Winnebago warranties or is this a dealers issue? At this point I just want my money back or a new trailer.
Seeking Advice
  • Lwiddis's avatar
    Lwiddis
    Explorer II
    Aug 28, 2019
    Did you take it to the dealer that sold it to you? Best warranty service there. Your starting offer, money back or new trailer, is a no go. Be reasonable and call Winnebago.
  • Ed_Gee's avatar
    Ed_Gee
    Explorer II
    Aug 28, 2019
    Rich Steward wrote:
    Has anyone had an issue with Winnebagos warranty because of cargo door seals leaking? I bought a new Winnebago Micro Minnie in April. In May I had a lot of standing water after it rained. This happened twice more before I could get it in for service. I took it to Travers St. Louis RV on May 30th. I called at least once a week. They had it for a month and a half before they told me they were approved to explore the damage. Is this Winnebagos policy or is this a dealer issue? I told them the trailer was only a month old and I didn't want it cut and pieced back together. Last week I went to the dealership to talk to them about the fact that I haven't seen my camper for 12 weeks and almost all of this years camping season. I was told because I stated I didn't want it torn a part and pieced back together they couldn't do anything for me. This was never relayed to me for 12 weeks. My Manufacturers Warranty will be up before I've been able to use it much. Is it typical for there to be an issue with Winnebago warranties or is this a dealers issue? At this point I just want my money back or a new trailer.


    Wny - oh - why do people sit on their butts for such lengths while their RVs are sitting at dealerships waiting repair because those dealer service shops are sitting on THEIR BUTTS. At this point I'd certainly be on the phone to Winnebago directly.....
  • beemerphile1's avatar
    beemerphile1
    Explorer
    Aug 28, 2019
    It's the dealer. They are busy and your warranty work isn't important to them.
  • bobsallyh's avatar
    bobsallyh
    Explorer II
    Aug 28, 2019
    Check out this Winnie court case.
    https://www.pennlive.com/news/2019/08/winnebago-ordered-to-pay-couple-500k-for-problem-plagued-motorhome-in-federal-warranty-dispute.html
  • timmac's avatar
    timmac
    Explorer
    Aug 28, 2019
    bobsallyh wrote:
    Check out this Winnie court case.
    https://www.pennlive.com/news/2019/08/winnebago-ordered-to-pay-couple-500k-for-problem-plagued-motorhome-in-federal-warranty-dispute.html


    I read that link they were awarded $500,000 for a lemon motorhome that they paid $138,000 for, not sure why they got about 4 times what they paid..

    Its a gamble buying a RV, some have few to no issues and some are just plagued with issues..
  • Tyler0215's avatar
    Tyler0215
    Explorer
    Aug 28, 2019
    The dealers inaction shows you how important your warranty repair is to them. You are at the bottom of the list and you are staying there. GO get your unit before it rots away.
  • Rich_Steward's avatar
    Rich_Steward
    Explorer
    Aug 28, 2019
    I did take it St. Louis RV where I bought the. They have had it for 12 weeks. My initial request was not for a new trailer but now that I’m half way through my manufacturers Warranty and with little time left for me to camp before it’s over I have no way of knowing what else could go wrong. I have reached out to Winnebago. At first I don’t know if they were getting good information from the dealer. But I have tried the last couple of days with no reply. I know there’s problems at St. Louis RV but not sure about Winnebago.
  • B_O__Plenty's avatar
    B_O__Plenty
    Explorer II
    Aug 28, 2019
    I had the same leaking problem with my Cedar Creek. I fixed it myself by adding some self-sticking foam weather strip along the outer edge of the cargo door. Problem solved in about 15 minutes. If you aren't prepared to do some of these small repairs yourself, maybe an RV isn't for you.

    B.O.

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