RV warranty or pay for repairs
In a closed thread, the OP complains of an RV manufacturer being non-responsive to warranty repairs. Much of the problem seems to be related to frame problems. The OP may have a valid point. Howeve...
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I found the opposite to be true. When we had a Montana, even though Lippert had a warranty on the frame, all warranty work was done through Keystone, including the catastrophic failures Lippert was having with the frames back then. Montana did the repairs and warranty, and I'm sure they collected something from Lippert.
When we wanted to add a bike rack to ours and Lippert said "NO", even when the brand new ones came with a bike rack, the Montana service manager explained it to us like this - He said Montana installed the bike racks at the factory and Montana is our warranty coverage for all issues with the coach. He told us that for the Montana 1 year warranty period, we only have to deal with Montana, and they will deal with Lippert if something is owed to them. He also said Montana may elect to cover something after the warranty expires, even though Lippert may deny the repair, and they did so on several frame issues that were over 5 years old.
Just went through it again, where we had a spring band break. The work was authorized and performed by our manufacturer, even though Lippert called to get the scope of parts needed. Lippert decided what they would cover, but it was transparent to us, because our manufacturer covered it all.
When we wanted to add a bike rack to ours and Lippert said "NO", even when the brand new ones came with a bike rack, the Montana service manager explained it to us like this - He said Montana installed the bike racks at the factory and Montana is our warranty coverage for all issues with the coach. He told us that for the Montana 1 year warranty period, we only have to deal with Montana, and they will deal with Lippert if something is owed to them. He also said Montana may elect to cover something after the warranty expires, even though Lippert may deny the repair, and they did so on several frame issues that were over 5 years old.
Just went through it again, where we had a spring band break. The work was authorized and performed by our manufacturer, even though Lippert called to get the scope of parts needed. Lippert decided what they would cover, but it was transparent to us, because our manufacturer covered it all.
