Texas RV Dealer makes a good move

I bought my Spartan at Fun Town in Denton, TX after locating the unit I wanted in Cleburne. They have some mixed reviews, but my experience was wonderful. We met one of the original management team who told us about the CEO in detail, and this matches his thoughts about the future of Fun Town. Good for them.

I applaud Mr. McGhee's efforts to spare his customers the grief of dealing with a new RV that needs rebuilding, but it is a sad state of affairs when a dealer has to set up an inspection center near the manufacturer so that he is not delivering junk to his customers. Shouldn't the manufacturers be doing that????

Sounds good. We'll see if it works. At least they're trying.

punomatic wrote:
I applaud Mr. McGhee's efforts to spare his customers the grief of dealing with a new RV that needs rebuilding, but it is a sad state of affairs when a dealer has to set up an inspection center near the manufacturer so that he is not delivering junk to his customers. Shouldn't the manufacturers be doing that????

Good point

I wonder who pays for the repairs?

What a disgrace that a dealer has to do that. Shouldn't that be the manufacturer making sure the units "are ready to camp" upon delivery?
Don't get me wrong, sounds good for the customer buying from Fun Town but I still think the manufacturer should step up their quality control......should not be up to the dealer!

As I've said before, trailer builders are paid by the piece so they work to kick as many down the line as they can. There is no one doing any sort of quality control checks. My trailer is proof that no one is checking what the factory line workers are doing.

pcm1959 wrote:
Shouldn't that be the manufacturer making sure the units "are ready to camp" upon delivery.... but I still think the manufacturer should step up their quality control...

They should, but they will not.

There is no financial incentive to improve the product; they continue to sell regardless of poor quality control.

The RV industry is supported by a myth that is embraced and repeated by RV owners: "When you buy an RV, you should expect that there are things that you are going to have to fix...you need to be "handy" to own an RV..." and on and on and on. A consistent message of low expectations as an emotional immunization against the reality of inevitable failure.

It is a fantastic sleight of hand that the RV industry takes advantage of: "It would be too expensive to build it right, but don't worry, there is always enough time and money to fix it".

Whats sad is when you have buyers with a list of 1/2 dozen things for warranty work and they finish their rant with, " But we still love our (Brand)"