Forum Discussion
v10superduty
Sep 21, 2014Explorer
Roger10378 wrote:
Take it back where you bought it.
Dealers get a certain amount of the sale price for doing warranty work. If you buy from a dealer he gets the money and then you expect to get it fixed some place else that dealer is left hanging.
It is the same in the auto industry. If you read you car warranty it says that you should take it to the selling dealer unless you need repairs while away from home.
Really wrong information here Roger...
Dealers absolutely don't get a certain amount of the sale price as warranty payment. They have to dicker and fight for every dollar, sometimes with the manufacturer of a component, as well as the trailer builder. Its a painfull process for a dealer to get approval and payment in a lot of cases. That's why they are not to keen to look after someone from their area who decided to buy elsewhere. There's nothing in it for them. Repairs can be troublesome; i.e. getting wrong parts from manufacturer, taking x number of hours to get repair done and getting paid only 1/2 x hours, and on and on.
But its fairly common that many dealers will do their best to help a travelling RVer. Not all obviously, but most will.
And the RV warranty issue is NOWHERE even similar to auto industry. Auto dealers can get punished in several ways by their manufacturer for refusing to offer warranty to anyone who requests it. But they are usually glad to do it because they get paid fairly and timely in most cases.
There is a warranty plan that works well for products like RVs that tend to be used away from their selling dealers. I have mentioned this before here but will explain it again for any who care to read it and think that would be great for their RV brand to offer.
I am referring to marine industry. I spent 5 years running service dept at boat dealer and both Mercury Marine and BRP (Evinrude) will not force you to work on product you did not sell but they pay so well and quick that most dealers welcome the work
PLUS they pay a 10% premium on the labour for motors you did not sell!
If an RV manufacturer went to such a plan I believe they would have the highest customer satisfaction rates within a year.. :W
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