Warranty Issues and denials

goducks10 wrote:
I suggest finding a manufacturer that will warrant your RV thru any dealer or repair facility. If you have to rely on your purchasing dealer then what happens when you're on the road? Or what if you buy from a dealer out of town/state? Finding a manufacturer that will be flexible for warranty repairs is the best way IMO. It ultimately comes down to the manufacturer anyway.

All of my warrantee repair work has been done by a mobile repair service or a independent repair shop, not a dealer. I find that the work is done correctly and usually quicker.
Don

I had problem with our new Laredo. Winterization valve was not plumbed correctly. I was going to just fix it myself but on the next trip out I noticed that 2 of the 4 brakes were cold to the touch. So I decided to take back to dealer for repairs just I case brake prob needed parts and was not just loose connections. I called and scheduled an appointment for Jan 2. I had the camper at our hunting ground for the season so I scheduled a trip to get it to them. I called them after not hearing anything for 2 days. They told me they had not gotten to it yet because they were busy getting ready for the RV show the next weekend. Obviously new sales are more important than customer service. When I went to pick camper up they just handed me keys and said it is outback. I went to raise landing gear and battery was dead. I thought this was weird but just wanted to get it home. When I got home I realized after truck had charged battery that they left water pump on after testing plumbing repair. I called to ask them about how long the pump could run dry with out causing damage and to express my concerns about what happened. All I got was him saying well that is the last step to turn off pump they would not have left that on. I expressed my concerns about coverage of damages later down road. All they said was sorry. I can't wait till warrenty is over I will be hesitant to take back for anything in future.

We did buy the extended warranty when we got our 5t wheel. A little over a year after delivery, saw an extreme wear pattern on one rear tire. Took it to the selling dealer to have it checked out. They said I had bent the rear axle by hitting something. I asked which direction and they said it was bent toward the rear. My next remark was that if I had backed into something, it would have been bent forward and I I had hit something going forward, it would have been the front axle that was bent, not the rear. Warranty company replaced the axle.

soren wrote:

MrVan wrote:
There is no such thing as a good warranty repair experience.

Oddly enough, I have had several, and I doubt I'm alone.

Having to go to take the RV out of service due to problems, pull it to the dealer, possibly have to leave it there for a period of time, deal with possible disagreements on the repair, return to the dealer to pull the RV back home and then find the problem may still exist is not what I would call a good warranty experience. No failures under waranty at all would be a good warranty experience.

Most have good warranty experiences. We have not had a problem first year manufacturers, extended warranty, dealer, mobile service over a 7 year period of being on the road..
many dealers will tell you they will not repair your Rv if not purchased there and that usually occurs during the manufacturers warranty period because the dealer does not get full repair rate on warranty work. If it is on your buck they will find time. Call the manufacturer first and let them set up a appointment with a dealer. That works.