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Goostoff's avatar
Goostoff
Explorer
Oct 16, 2016

what happened to taking pride in your work

The wife and I 150 miles one way yesterday to check out the Keystone dealer with a good selection. We had a certain floor plan we wanted and they had it. Now I know Montana isn't really top of the line trailers but they are what I consider a high end trailer for the average Joe. We ended up going through 7 Montana 5th wheels and every one of them had cabinet hinges that were not tightened and when you opened them the door fell off. These are 2017 trailers and should not be falling apart on the dealers lot. I was very disappointed.

We did love the window on the front cap though.

52 Replies

  • Given that =all= RV workers are paid on a per piece basis, there is zero incentive for them to work for quality, only quantity. Since the majority of RVs won't have an issue during the warranty period, the mfr Execs have zero incentive to change this. They'd rather have a few serious claims, including buy-backs, and a few more less serious warranty issues, than change the way they make these things. They also know that the knowledgeable RVer will simply fix the small stuff on their own during the warranty period, rather than go through the hassle of a warranty "fix", so that's something they simply don't worry about.

    Lyle
  • Pride in craftsmanship starts at the top of a company but is not in play today in most workplaces because everything is bottom line and max profit driven