What is J-Wrap?
Hi guys, my fifth wheel is still at the dealer awaiting J-Wrap and I’m going on four weeks. I’ve done a search but am still not sure what J-Wrap is and why it takes so long to get it?
Forum Discussion
Mondooker wrote:
Hi guys, Yes I’ve not only been in business I’ve owned a few of them. Customer service is only for those companies who want to stay in business with a reputation in tact! How long do you go before fixing a coach that came from the builder wrong? My ownership or my deposit makes little difference. The manufacturer shipped a coach needing things and it’s up to them to provide it on a timely basis. To keep both dealer and customer happy me thinks!
In normal times when supplies and shipping aren't an issue, that would be great.
But with limited supplies and shipping problems:
- You are essentially a sunk cost. It likely will be years before you buy a new RV, if you ever do. There is very little loss and they can point to the supply chain issues if you tell someone and they ask the dealer. There is effectively no money in it for the manufacturer.
- If they shut down the line, they are likely losing thousands on every RV that doesn't get built and sold. With gas prices thru the roof, the gravy train could end tomorrow...make hay while the sun shines.
You can argue it's short term thinking but the numbers are so heavily in favor of keeping the line running, it's silly to think they would do otherwise.
If you didn't take possession, you could put some pressure on the dealer by threatening to undo the deal because of failure to deliver the RV. They will resist giving your cash back but they may find a way to get the part rather than lose the sale.
If you took possession, you have almost no leverage. At that point, if it's cosmetic, you could see if they would be agreeable to you using the unit and they do the repair when they get the part in (get it all in writing, so they don't claim it's post warranty and not covered).
