Wow! Dealer Comments!

jmbstudios wrote:

wrgrs50s wrote:
It is customary that the selling dealer is the only one that will take any interest in your warranty work. They have to do all the leg work and negotiations with the manufacturer, ie, providing pictures and getting approval for the repairs, multiple phone calls, and parts ordering.On top of that they have to do the repairs at a discounted rate paid by the manufacturer. Therefore the reason for not wanting to mess with other dealers products.

I think the salesman is playing hard ball on the price. I would be willing to bet that you would get a call within a week accepting a lower offer. Dont get intimidated, that's what they like. Take your time and keep looking. The best time to buy is December. Sales are slow and they will be hungry.

But it's the same dealer. Just a different location. If you are a national chain you should be good with doing warranty work on a unit bought at any location in your national chain.

If that dealer isnt good with that, dont be stupid and toss out some blackmail shenanigans to push the sale.

Maybe corporate needs to do some Undercover Boss visits to see the BS their dealers spew out of their mouths.

I ran into the same situation. I purchased from Explorer RV in Canton, Tx, and was not getting return calls when I had a problem so I took it to Explorer RV in Dallas. The first question I was ask was why didn't I take it where I bought it. I told them my displeasure with where I purchased and they accepted that, and did my repairs, but didn't seem too interested. Even the service writer ask me again why I didn't take it to the other location. The sad truth is that you go to the back of the line, no matter where you take it. Anyone, even a mobile RV Tech that's willing, can do the repairs if approved first by the manufacturer.