Unfortunately that type of response is not that unusual in the RV world. I had a somewhat similar situation with a national RV dealer. I knew by checking online that they had the type of RV I was interested in. I had checked the brochures and specs fully and it fit what we were looking for but I needed to see the real deal. My sister and I went on a road trip to check them out(no man with us). When I talked to the salesman, it became rapidly apparent I knew more about the brand and trailers in general than he did. So I got moved up to the "sales manager". It was pretty much the same result. He kept telling me that the things I wanted, double pane windows, electric/gas fridge, DSI water heater, metal awning cover over the large awning were not necessary, added to much weight, blah, blah, blah. But the options that were on the unit he had in stock were just what I needed or were standard. BS. Needless to say, our conversation went down hill from there. When I walked out of there, I wouldn't have gotten a trailer from him if he gave it to me. We ended up buying from a small dealer, 200 miles further away, had a great buying experience and saved $3,000 to boot. And the few things that we needed repaired under warranty, we got authorization to have an independent RV repair facility to handle.