WW Repairs
As just about all of us have read here, certain models of WW trailers have defects that have resulted in a number of different problems. To one degree or another, this subject has come up on this for...
Forum Discussion
Well an update to my unique situation with Giant RV blaming me for trading in a trailer with frfame issues. WW has been nothing but helpful and Rafael Jiminez from customer service has assisted lot. Poor guy, though, he is handling all the frame issue problems and he is working his butt off (definitely needs another person covering that). Anyway... got a call from his personal cell today to let me know that WW was picking up the trailer and was going to take care of everything. Very much a relief after the threatening emails from Giant. Now I have to figure out what to do with my next problem. Giant still owes me some stuff (spare tire that i paid for that didn't come with the trailer, new couch since mine came to me with a large burn hole in it and assorted other items) from my new WW that I traded my old one for and they have been holding out on me and won't respond to me anymore. I'm wondering if WW will help me out with that????
Lesson learned from all this - Giant has lost it in my book. I always knew they were weak in customer service but their prices outweighed since I live far away and don't have to worry about service after the sale but this experience has taken the cake. Ridiculous!
I'll update again after repairs are actually made.
Lesson learned from all this - Giant has lost it in my book. I always knew they were weak in customer service but their prices outweighed since I live far away and don't have to worry about service after the sale but this experience has taken the cake. Ridiculous!
I'll update again after repairs are actually made.
