SandollarChaser, you may want to read some of the other threads on the forum. As of this week it appears that WW has put a moratorium on all operations and all warranty work for at least 90 days. They are in survival mode it appears. I wouldn't count on anything being done anytime soon. If you have an extended warranty you may want to see if they will cover things. There are at least 3 other WW threads in the main forum talking about the current state of affairs, they are well worth at read for all WW owners. Best of luck.