I have been a Good Sam member for 7 yrs or so and needed it yesterday for the first time. I had a trailer tire blow out and didn't have a spare (it was a borrowed trailer). I called my Good Sam road side assistance PLATINUM. I waited on hold for 14 minutes until I decided to hit "0" repeatedly until a real person answered. She advised me that I had called the wrong number (the one on the card) and gave me another 888 number to call. Again, 15 min no answer, just music. My buddy unhooked the trailer, drove to Tractor Supply, bought a spare, put it on the trailer before I even got the first live person for help. WORTHLESS SERVICE! I always thought of this as a safety net for my wife and daughter. Boy was I wrong. It will be canceled within 10 min of posting this. I cannot express my disgust for money wasted for this service that was needed once in 7 years and it did NOTHING.

Sorry to hear that but you know the drill; a GS rep will be on here shortly to placate you and get this thread deleted.

Good Day davisenvy,We would like to look into this issue with you. can you please send us a private message with your member number and a contact so we can investigate.Thank you...Rudy

davisenvy wrote: It will be canceled within 10 min of posting this. If they answer the phone....

ScottG wrote:Sorry to hear that but you know the drill; a GS rep will be on here shortly to placate you and get this thread deleted.I kind of figured as much. Nice way to do business. Good news is my refund will cover the cost of the spare I purchased. ;)

Had a bad experience with them many years ago. Never again. I not have Coach-net. Has helped several times.

1st time used, will cancel today very disappointed

22 Replies

1968mooney
Explorer
Sep 24, 2017
Same ole same ole complainers. They set around waiting for a chance to complain about anything CW has a part of. Anyone that waste their money on a RA policy deserves the "great" service they get. :S
Lwiddis
Explorer II
Sep 24, 2017
Sorry for your troubles but I don't pull any trailer without at least one mounted spare and my home built ramp.
DownTheAvenue
Explorer
Sep 24, 2017
toedtoes wrote:
To be fair, I don't know any service that will be faster than doing it yourself. Where they are useful is when you can't do it yourself.

That is probably true in many cases. However, they should answer the phone quicker then 15 minutes, and at least print the correct phone number on the card.

This epitomizes Good Sam's business model. Only use the customer to exploit money- care not about the customer himself.
darsben1
Explorer
Sep 24, 2017
Wonder what numbers he called
2oldman
Explorer II
Sep 24, 2017
Don't they have an app where you text them?
Lantley
Nomad
Sep 24, 2017
toedtoes wrote:
To be fair, I don't know any service that will be faster than doing it yourself. Where they are useful is when you can't do it yourself.

Good Point
toedtoes
Explorer III
Sep 24, 2017
To be fair, I don't know any service that will be faster than doing it yourself. Where they are useful is when you can't do it yourself.
joelc
Nomad
Sep 24, 2017
Had a bad experience with them many years ago. Never again. I not have Coach-net. Has helped several times.
davisenvy
Explorer
Sep 24, 2017
ScottG wrote:
Sorry to hear that but you know the drill; a GS rep will be on here shortly to placate you and get this thread deleted.

I kind of figured as much. Nice way to do business. Good news is my refund will cover the cost of the spare I purchased. ;)
OH48Lt
Explorer
Sep 24, 2017
davisenvy wrote:
It will be canceled within 10 min of posting this.

If they answer the phone....

Forum Discussion

1st time used, will cancel today very disappointed

22 Replies

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