5er trailer tire blowout on I 10 4/6/2015
We unfortunately exercised our CW/GoodGriefSam Elite Member Road Service Policy with extended warranty and tire protection pkg.
After paying cash upfront for policy, we had to pay for tire and service call upfront with a credit card to get the road service. The actual service call took less than 30 mins for service truck to arrive and lo and behold tire guy arrives with a tire that is not what I paid for, but a lessor quality tire. This is after 4hrs of bs with service reps of GS and Safeguard Product International getting "approval" of services ! So just your policy number is not approval ? Then pay 416 $ for somehing not yet done. Then get the wrong tire? Tire guy runs off to get proper tire. Back in another 30 mins and installs tire in a jiffy. This all in 90? humidity off a buzy interstate near Tallahassee.
I'm told I must pay so that I can get reimbursed, duh ! Good Sam rep refused to speak with Safeguard rep. Safeguard rep says no reimbursement unless they speak to Good sam roadside asst. people. Yeesch! So now , after all done and over, and another half dozen phone query, still no reimbursement. Today the Safeguard rep said Good Sam never confirmed the transaction !
SOMEBODY HELP ME! This event exceeds the limitations of my medication, as I'm still recovering from the appalling service from Chattanooga Camping World.
After paying cash upfront for policy, we had to pay for tire and service call upfront with a credit card to get the road service. The actual service call took less than 30 mins for service truck to arrive and lo and behold tire guy arrives with a tire that is not what I paid for, but a lessor quality tire. This is after 4hrs of bs with service reps of GS and Safeguard Product International getting "approval" of services ! So just your policy number is not approval ? Then pay 416 $ for somehing not yet done. Then get the wrong tire? Tire guy runs off to get proper tire. Back in another 30 mins and installs tire in a jiffy. This all in 90? humidity off a buzy interstate near Tallahassee.
I'm told I must pay so that I can get reimbursed, duh ! Good Sam rep refused to speak with Safeguard rep. Safeguard rep says no reimbursement unless they speak to Good sam roadside asst. people. Yeesch! So now , after all done and over, and another half dozen phone query, still no reimbursement. Today the Safeguard rep said Good Sam never confirmed the transaction !
SOMEBODY HELP ME! This event exceeds the limitations of my medication, as I'm still recovering from the appalling service from Chattanooga Camping World.
