71 days and waiting for repair
I have been a long time Good Sam member. I have bought through Camping world for years I have good Sam insurance and extended coverage on my motor home. After a very minor mishap I reported it in Nove...
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Been there done that. Brought my coach in and almost three months later I got it back with one molding broken. two scratches one on either side of the coach about 20 feet long. They also gouged the front mask. The also did not do all the work that was on the work order and their former service manager was a first class ass. Went on my trip brought it back to repair what they did not do the first time, they had some young person use a buffer to buff out the scratches instead he burned through the Gel coat and left huge swirl marks. Made an appointment for January 4th this has been going on since August 2015, this time they did not install the kitchen faucet that had ordered but they ordered the wrong one and they had the correct part number yet they still ordered the wrong one. I had asked them to fill the propane tank which they said they did, the did not fill it, when on the bill it says it was filled.. The best person there is Mike Hulsey and if it was not for him I would have gone nuts, They over book never deliver on time and do not perform the work on the work orders.
I now avoid them as there are several other RV shops here in Vegas that I have used and they are 5 star, but for warranty work Winnebago has only 2 other dealers here in Las Vegas that Winnebago has approved to do there warranty work, I am still waiting for the side molding to come in and it is going to take another 2 weeks to paint 2 side moldings. so in a year they have had my coach close to 5 months and it still is not finished. Like I said if it were not for Mike Hulsey the service writer who stuck up for me and told the now former service manager that the coach did not have any of these scratches on them I always take pictures before I drop the coach off, they also did not fix the star cracks on the engine cover, this will be my last trip to Camping World once they finish the moldings. They perform poor work and fail to complete what was on the work order. At least they fired or he quit the service manger Ray.
I now avoid them as there are several other RV shops here in Vegas that I have used and they are 5 star, but for warranty work Winnebago has only 2 other dealers here in Las Vegas that Winnebago has approved to do there warranty work, I am still waiting for the side molding to come in and it is going to take another 2 weeks to paint 2 side moldings. so in a year they have had my coach close to 5 months and it still is not finished. Like I said if it were not for Mike Hulsey the service writer who stuck up for me and told the now former service manager that the coach did not have any of these scratches on them I always take pictures before I drop the coach off, they also did not fix the star cracks on the engine cover, this will be my last trip to Camping World once they finish the moldings. They perform poor work and fail to complete what was on the work order. At least they fired or he quit the service manger Ray.
