GSRoadsideAssistance wrote:
Thank you for the post Badlands. We apologize for the experience you had. Please send a private message with your membership number and contact information and we'll reach out.
Thank you,
Zach
Zach, it's a moot point.
My complaint centers on communication following the incident, or, more specifically, the inaccurate and infrequent communication offered by the second or third-party providers you use to carry out the actual services. Too, Good Sam should be more involved in the communication process, rather than sending a text over three hours after our call in, asking if we'd been towed. That's not being customer centric.
Good day.
