Great experience with Roadside Assistance
Today while traveling 45 miles to pick up pharmacy drugs from our home our Jeep had a loud bang and we lost power in either the transmission or transfer case. About 1130am. My wife coasted off to the shoulder on Highway 4 in Stanislaus County east of Farmington.
Dug out my RA card and called the toll free number....The lady on the other end was very professional and got us through the gauntlet of questions. She then left us for a few minutes to search the nearest transmission shop. The shop I wanted (past experience) was 10-15 miles farther so I paid the extra $40 dollars and waited. We received updated texts with mapping. Then the tow truck arrived before the text asking if they made contact.
So all in all we were on our way by 12:55pm just over an hour from our original call to watching our Jeep go away on the slide bed.
Our son showed up a few minutes later with our Suburban to use to go on to Modesto. We got to the shop just as they were unloading.
The counter person at the shop even said she got a call from Good Sam verifying the tow was delivered.
So long story short, we have had GS road service for a number of years, several years ago had a lockout. Again good response.
I see negative reviews and my wife and I were anxious about today's event but GS was great in our instance....
Waiting for tomorrow to hear what the damages are.....
Dug out my RA card and called the toll free number....The lady on the other end was very professional and got us through the gauntlet of questions. She then left us for a few minutes to search the nearest transmission shop. The shop I wanted (past experience) was 10-15 miles farther so I paid the extra $40 dollars and waited. We received updated texts with mapping. Then the tow truck arrived before the text asking if they made contact.
So all in all we were on our way by 12:55pm just over an hour from our original call to watching our Jeep go away on the slide bed.
Our son showed up a few minutes later with our Suburban to use to go on to Modesto. We got to the shop just as they were unloading.
The counter person at the shop even said she got a call from Good Sam verifying the tow was delivered.
So long story short, we have had GS road service for a number of years, several years ago had a lockout. Again good response.
I see negative reviews and my wife and I were anxious about today's event but GS was great in our instance....
Waiting for tomorrow to hear what the damages are.....
