Our family went to the Samboree at Perry, Georgia Sept. 11-14, 2014. We had a great time as this is our first Samboree experience. All was good till time to go. The first problem was when my oil light on the F350 ford came on and we called roadside service. They would send service at $57.00 per hour plus the cost of oil. I did not have a problem with the oil cost but did the hour charge. So the State Samboree took me to get oil. He was great. The other was when my 5th wheel hitch would not catch. Again we called RSA and they said to take the truck to get the hitch repaired(this was on Sunday)and before we had the oil to move the truck. They would not even tow the truck or rv to repair shop. Again a fellow camper help us get the hitched fixed. Another stopped at a Camping World on Sunday and because a tech was not logged in to work would not even talk to him. He called me to explain. Thanks to fellow campers we were help. What good is RSA. An email to Marcus said it should have been covered but no assurance that if similar problems happen would we be stranded. We need to feel help will arrive if an emergency occurs.

Why did your oil light come on? Was it becaus you let the engine get too low on oil?What exactly was wrong with your hitch? Operator error or a significant mechanical defect that might require a professional repair?Just curious.

I had just had the oil changed and apparently they did not put the proper amount of oil in. It was low enough for the light to come on but did no damage to the engine. I have taken up issue with the oil change store who were supposed to change the oil and put in the proper level.The hitch had a spring break which did not allow the hitch to lock. A good sam fellow camper figured it out and I was on my way. The problem is with the Roadside Assistance poor response as stated in my original post

ki4fpr, Thank you for your time and post. Your original email to Marcus has been escalated for review to our executive team. Please note anytime you have a question, concern or don't feel like the program is working in the manner intended an agent is available 24/7 to help if needed. Just call member services at 800-601-2850. I hope this can help for future needs. Mark F Marcus' Rapid Response Team goodsamcs@goodsamfamily.com

Thou should always carry a few qrts of oil with you.

Abandoned at the Samboree Perry, Georgia | Good Sam Community

dan-nickie
Explorer
Oct 03, 2014
in
ed6713
Explorer
Oct 03, 2014
Why did your oil light come on? Was it becaus you let the engine get too low on oil?

What exactly was wrong with your hitch? Operator error or a significant mechanical defect that might require a professional repair?

Just curious.
ki4fpr
Explorer
Oct 03, 2014
I had just had the oil changed and apparently they did not put the proper amount of oil in. It was low enough for the light to come on but did no damage to the engine. I have taken up issue with the oil change store who were supposed to change the oil and put in the proper level.
The hitch had a spring break which did not allow the hitch to lock. A good sam fellow camper figured it out and I was on my way. The problem is with the Roadside Assistance poor response as stated in my original post
Good_Sam_Care_T
Explorer
Oct 03, 2014
ki4fpr,

Thank you for your time and post. Your original email to Marcus has been escalated for review to our executive team. Please note anytime you have a question, concern or don't feel like the program is working in the manner intended an agent is available 24/7 to help if needed. Just call member services at 800-601-2850. I hope this can help for future needs.

Mark F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com
rvten
Explorer
Oct 03, 2014
Thou should always carry a few qrts of oil with you.
darsben
Explorer II
Oct 04, 2014
GSRA will dispatch help to you BUT the cost of the labor for repairs is your responsibility

SEE https://www.goodsamroadside.com/rv/ra/
Look under roadside repairs.

Why would the truck need towing because a spring on the hitch was broke? Truck was drivable to a repair shop so no tow is called for.
sch911
Explorer
Oct 04, 2014
ki4fpr wrote:
I had just had the oil changed and apparently they did not put the proper amount of oil in. It was low enough for the light to come on but did no damage to the engine. I have taken up issue with the oil change store who were supposed to change the oil and put in the proper level.
The hitch had a spring break which did not allow the hitch to lock. A good sam fellow camper figured it out and I was on my way. The problem is with the Roadside Assistance poor response as stated in my original post

So if i'm reading this correctly you called RSA because your oil level was low, and you didn't know how to add a quart? Really???
Just_Wandering_
Explorer
Oct 04, 2014
Why would the TV need to be towed because the hitch broke. I'm confused. I think maybe somebody"s expectations are a little high. Maybe they will come out and check my air pressure.
bob34787
Explorer
Oct 04, 2014
geez, my wife's TPMS went off in her GLK, should I call Mercedes RA or maybe just put air in the offending tire? I just don't know. I mean really, there are plenty of legitimate reasons to complain about poor service but low oil and not being able to hitch up your trailer????
TinyoneRV
Explorer
Oct 04, 2014
I believe this is a case where the OP doesn't understand what the GSRA is supposed to do. Their obligation is to tow a disabled vehicle to a place that is "willing and able" to repair the problem and/or to change out a flat tire for your fully inflated spare. In some cases they will dispatch a mobile repair technician but you pay the hourly rate and the parts. Frankly $57 sounds like a good hourly rate. Most rv repair places are well above $100 per hour.