When I was stuck in a friends yard with my RV Good SAM said the tow company said 2 hours before they could get to me. On the two hour mark Good Sam called to see if they had arrived yet. I told them no and they put me on hold and called the company. The company said they were on the way but traffic was heavy. They did show up 20 minutes later and 15 minutes later they had me out. On the one hour mark Good Sam called again to confirm they had arrived. It had been snowing and the roads were messy. Guess I have been lucky so far that I have only needed them once in 5 years.