Forum Discussion

mbwatson11's avatar
mbwatson11
Explorer
Oct 04, 2016

Another First Use Failure

After nearly a year with the service contract, needed it for a lockout (first in 10 years with this camper). Called at noon on Saturday. GS Roadside Assistance was unable to locate any service providers after two hours of looking, and reported they could not provide any assistance.

While we were out in the country (Watson Mill Bridge Sate Park in Georgia), on a Saturday, that is the very reason I purchased the service. If Good Sam cannot make good on this - I really don't have faith they will provide service in dire circumstances.

BTW, we did finally get into the trailer, without cutting into it from the storage compartment as suggested by Good Sams.

Just received my 3rd renewal notice for the service. Not sure that I am willing to put more money into a service that proved useless.
Roadside Assistance

9 Replies

  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer II
    Oct 04, 2016
    Hello Sfla2,

    Thank you for contacting Good Sam, I apologize for the expereince you had and would like to pass this on to the roadside team for review and follow up.
    Can you provide your contact number and member number in a private message.

    Thank you,
    Ella
    Good Sam Care Team
  • pennysmom09's avatar
    pennysmom09
    Explorer
    Oct 04, 2016
    I agree with Scottiesmom, I would have called a locksmith after a quick Google search. Try Coachnet, we have called them a few times and got quick service.
  • Scottiemom's avatar
    Scottiemom
    Nomad
    Oct 04, 2016
    From my experience, they will only send someone they have on their "list." Doesn't mean there was no business around who could have helped. Perhaps an internet search would have yielded a service who would have helped. I always do my own checking if I don't get any results from my road service.

    Dale
  • gbopp's avatar
    gbopp
    Explorer
    Oct 04, 2016
    mbwatson11 wrote:
    Just received my 3rd renewal notice for the service. Not sure that I am willing to put more money into a service that proved useless.

    Seriously? You're thinking about renewing?
  • Sfla2's avatar
    Sfla2
    Explorer
    Oct 04, 2016
    Hey everybody we have to quit giving our money to Marcus,just way too many horror stories on here abt GSRS.here is my example on I 95 12 mi n of I 26 (saw sign )blew tire very uninformed phone answer,kept asking for a street &number address kept saying Mam we;re on I 95 NO ADDRESS,told her abt sign what a piece
    of work
  • darsben1's avatar
    darsben1
    Explorer
    Oct 04, 2016
    There are 3 24 hour locksmiths in Athens.
    Maybe they wanted to much money for GSRA taste
  • DownTheAvenue's avatar
    DownTheAvenue
    Explorer
    Oct 04, 2016
    mbwatson11 wrote:
    While we were out in the country (Watson Mill Bridge Sate Park in Georgia),


    Watson Mill State Park is literally just minutes from Athens, home of the University of Georgia and 120,000 people. Surely there is a locksmith in that town!!!!
  • ScottG's avatar
    ScottG
    Nomad
    Oct 04, 2016
    Dont be a schmuck, they proved they dont give a **** so you've got nothing to lose in trying someone else. Maybe Coachnet - I dont see these kinds of posts about them.
  • RoadsideGuy's avatar
    RoadsideGuy
    Explorer
    Oct 04, 2016
    Thank you mbwatson11 for your post. I apologize for the issues encountered and would like more information. Can you please send me a private message with your phone number and member number please?

About Customer Support

Our Customer Service team is available to assist you any time between 6am-10pm MST. Ask a question about your account, recent order, and more.2,671 PostsLatest Activity: Jun 16, 2025