Another GS roadside FAILURE

riltri wrote:
I have only had one incident where I called GSRA. They could not find anyone to assist us, so I found someone and got the work done...wheel replacement. I then contacted GS and explained the situation to the rep. To make a long story short, GS reimbursed me for 100% of the bill (excluding cost of the wheel) which is far more than I expected. She stated that since I had to handle myself, she would approve the entire labor cost.

Colo Native wrote:
Had an air bag failure while on a trip called roadside assistance and they found no one around to work on a diesel as far out as 55 miles or a tow, so I said I would call around and see if I could find one and would call back if I needed a tow so she said she would keep it open. Well I called to get a tow and the guy on the phone said I could only tow 36 miles then a minute later he said 26 miles. I told him I have Platinum coverage which is unlimited miles and he still insisted on 26 miles well the call ended there. This is the 2nd failure I have had in the 2 times I called them. Well as soon as I find another Roadside I will cancel this and I am sure I will get a hassle with the refund. I will NEVER recommend Good Sam for anything. Marcus you should change the name to BAD SAM. Now I know I will get the standard response from corporate, and we will see.