Forum Discussion

Amysimspon's avatar
Amysimspon
Explorer
Jan 05, 2025

Roadside Support

Hey! I don’t usually leave reviews but I canceled this service bc customer service told me that “they” don’t cover existing problems !! I was willing to wait my 48 hours and I only needed a jump start !!! Wow Triple A helped me tho. Canceled this and bought triple A !! 

  • Amysimspon their apologize was nice but No help at the time when you needed the policy to work...

    It's seem good ole sams has an excuse for all the ways out of allowing the uses of their extended warranty they offer...  excuse me sell...

    Same thing they did to me so I dropped them and found a great extended warranty service plan $110.00 monthly $100.00 deductible. 

    If interested reach out to me if you're not completely satisfied with B.S.

    • VKCAKC's avatar
      VKCAKC
      Explorer III

      At least you got an apology. That’s better than I got.

      • 2Gypsytravelers's avatar
        2Gypsytravelers
        Explorer II

        Good Sam isn't what it use to be I dropped them right away, I'm a full timer and have been a member of good sams for years.

        But, "Their extended warranty is a joke" they use that "pre-existing " way to much to get out of repairs. My rig is 7 years old, and I'm the 2nd owner, everything had been working fine for over 1000 miles and multiple camp grounds. But (1) of my slide outs started acting up and not coming in as I traveled to see family these past few months Holidays of 2024. Well out of their mouths con men comes their way out "pre-existing" problems? 7 month 1000 mile no issues.. so I fired them and Now I'm going tell everyone my story so they know what their paying for...... Nothing.....

        I wish everyone would do the same it's a major problem when they pull this I Was Told As Soon As I Paid I Was Covered a Month Later I Needed My Warranty... But Good Ole Sams RUNNING AWAY

  • Cale_P's avatar
    Cale_P
    Community Manager

    Hi Amysimspon , I apologize for the inconvenience you've experienced. I’ve escalated your concern to our team to ensure it receives the attention it deserves. Please keep an eye on your email for a private message from us; we’ll be reaching out shortly to address this matter. Thank you for your patience and for being a part of our community. 

  • I personally do not want to have their good sam extended warranty it's crap..

    I purchased the policy and they said I'm covered from that date forward...

    Well that's a lie!!

    I hadcthe warranty 30 days, and originally purchased the warranty due to the fact I had just purchased a 2018 keystone avalanche 320rs had it 6 months or so.. anyway on with the story, right after 30 days my hydraulic slide stopped working just after Thanks Giving it went out and would not come in. Filed a claim and Good Sam denied the claim saying it was preexisting!!.¿ I've owned the rv for 6 months no issues not a single issue, everything was checked when I purchased the 5th wheel and this was our 4 or 5 outting with no problem at all..

    Good Sams is definitely not a reputable warranty company they will find a way not to help or do the repairs.. My brother had issues also and dropped them..

    DONT WASTE YOUR TIME OR MONEY!!

    Just put the monthly payments in a savings account and pay out of pocket my repairs would have been $600.00 but the time I paid 500. Deductible, and the time it took G.s. to decline me it was fixed by me paying cash.. So I paid the repairman 495.00 and got it fixed hydraulic ram labor & fluid

  • How often have you asked for a jump?  AAA only allows 4 per calendar year.  I dropped AAA, they refused to tow me out of a field 20 feet from the highway.  Was with AAA for 30+ years too.  I switched to GS right after that experience and two months laterI needed assistance getting a leveling jack to retract.  GS dispatched a tech within 1 hour and was all fixed up in 10 minutes.  AAA is regional and they do not cater to heavy trucks or RVs even though they'll take your membership fee.  We hadthe AAA RV option and they didnt live up to their end of the contract.  AAA refunded my membership fee.

     

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