Forum Discussion

bgum's avatar
bgum
Explorer
Nov 21, 2023
Solved

Tech support

When I try to log in I put my username and password then hit enter.   I then get a red bar that states I don't have sufficient privileges to proceed.   I then have two options go back or login to original page.  I hit login to original page and all is good.   What am I doing wrong? 

  • dedmiston's avatar
    dedmiston
    Nov 21, 2023

    I haven't seen this before. Maybe Community Alumni knows what to do about this.

    And as much as I hate this suggestion, try clearing your cache and cookies. This just got easier in the latest versions of Chrome. 

    Click Tune in the address bar and then Cookies and site data. Then click Manage cookies and site data to see the settings and click the trash can icon on the right to delete the cookies and clear the cache for GoodSam.com.

    . 

     

     

  • dedmiston's avatar
    dedmiston
    Moderator
    Nov 21, 2023

    I haven't seen this before. Maybe Community Alumni knows what to do about this.

    And as much as I hate this suggestion, try clearing your cache and cookies. This just got easier in the latest versions of Chrome. 

    Click Tune in the address bar and then Cookies and site data. Then click Manage cookies and site data to see the settings and click the trash can icon on the right to delete the cookies and clear the cache for GoodSam.com.

    . 

     

     

  • MastEvac71's avatar
    MastEvac71
    Nomad
    Nov 21, 2023

    Well I have had no problems logging in or staying logged in.  My good luck. All is good.

    2014 Dodge Ram 1500 crew cab 4x4, 2008 Dodge Ram 2500 V10 4x4, 2001 Dodge Ram 1500, 1998 Dodge Ram 1500

  • missnmountains's avatar
    missnmountains
    Explorer
    Nov 21, 2023

    They refused to answer the same question I posted to their Contact Us page. I figured out on my own that if you have a goodsam account, login with your email and password for that. It appears all of my RV.net posts migrated to that login.

     

    Ken

    • TeamGoodSam's avatar
      TeamGoodSam
      Community Manager
      Nov 21, 2023

      Hey missnmountains, 

      We are trying to get to and fix as many issues as we can as fast as we can. We are not refusing to answer your questions. If you have a specific question you can always message us directly. Much easier for us to see and doesn't get lost in the community. 

      Hope this helps. 

    • dedmiston's avatar
      dedmiston
      Moderator
      Nov 21, 2023
      missnmountains wrote:

      They refused to answer the same question I posted to their Contact Us page.

      Ken

      Ouch. Harsh.

      I promise that everyone is trying as hard as possible to respond to every issue.

  • TeamGoodSam's avatar
    TeamGoodSam
    Community Manager
    Nov 21, 2023

    Hey bgum, 

    Thank you for sharing this with us and we are sorry you are experiencing this.

    The next time this happens to you would you mind taking a screenshot of the red bar with the error you are receiving? You can send it to us via personal message if you would like. Once we have it we can work to figure out where that is coming from and why you are having this issue!

    Thank you,
     

    • bgum's avatar
      bgum
      Explorer
      Nov 21, 2023

      See link to screen shot at bottom of original post. 

      Thanks 

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