REV group discontinued phone tech support

The American Coach Yahoo group has also confirmed this. REV CS for American Coach is not longer available for out of warranty motor homes. Deb one of the most knowledgeable techs I've ever talked to retired last week and the other guy, I can't remember his name was reassigned to another dept.

This according to the Yahoo group. I hope they reverse their decision on this.

This is not firm. The ACA president is working on it.

I sure hope so.....

And Doug...I used to have an HR unit until 1.5 years ago. But I am over 400 miles from the nearest service center from just about anywhere about as east as you can get and I happen to know who ended up with my last coach which I was meticulous with. The point being that Entegra has stood behind my coach letting my remote RVIA certified tech doing any work provided he talked to them first...whereas I got parts directly shipped to me. I have also had a question or an issue or two and customer service saved me a bunch of time . Could you imagine having to drive 6 hours just to get to a dealer? for a simple issue if I could be walked thru it?...I literally fell off my chair when my friend who was an avid American Coach fanatic, trade for an Entegra and when he told me why, I just about was just stunned...American Coach was known for their support and to just cut it off?...I have no problem with dealers if they are within a reasonable distance but the northeast is a big hole for RV dealers although there are a few here (1.5 to 2 hours) that do TT and 5ers but not DP's....that's the hole...and this is a big RV destination area.

bullydogs1 wrote:
Was talking to a friend of mine who just traded his American Coach for an Entegra....REV group in what I think is the dumbest move so far this year has discontinued phone tech support for all its brands including HR and Monaco etc..If you get to customer service, if your vehicle is still under warranty and you need something, they will only ship to a dealer and not to the owner. Also you must go to the dealer or one of their three service centers for warranty work. All older HR and Monaco people and materials have been "lost" and if you call you won't get anyone who can possibly help you. I actually could not believe this, so I called the HR line and asked for help with my leveling system to test this out. They had no information they could offer me. What a laughing stock of a decision and a sad one for any current REV group coach owners. Entegra, Newmar and Tiffin will benefit quite much by this. A Happy Easter to all.

This is not firm. The ACA president is working on it.

You must go to one of the 3 regional service centers OR a DEALER for warranty work. Really, that is a game changer? Well as someone who has and is in RV service for almost 40 years. That is Standard. Some OEM's will let you go to unauthorized Service centers if the closest OEM center will not or cannot work on your vehicle. That policy has NOT changed as it relates to REV. Shipping parts (warranty or not) to customers. NOT standard, but that decision is up to the OEM and IS stated in the warranty literature. You called REV for a unit you do NOT own. Did you have the Identification number of the RV that REV builds, or did you just decide to waste the Phone techs time as you stated? A LOT of OEM's will not talk to you without verifying who they are talking to and getting the Coach serial or VIN. Did you do that and if so, HOW did you get that info for a unit you do NOT own? Doug

Customer Service? That's an archaic term to be using in 2018. :(

Bad news indeed.

Wow! Really glad I bought a Tiffin.