REV group discontinued phone tech support
Was talking to a friend of mine who just traded his American Coach for an Entegra....REV group in what I think is the dumbest move so far this year has discontinued phone tech support for all its bran...
Forum Discussion
You must go to one of the 3 regional service centers OR a DEALER for warranty work. Really, that is a game changer? Well as someone who has and is in RV service for almost 40 years. That is Standard. Some OEM's will let you go to unauthorized Service centers if the closest OEM center will not or cannot work on your vehicle. That policy has NOT changed as it relates to REV. Shipping parts (warranty or not) to customers. NOT standard, but that decision is up to the OEM and IS stated in the warranty literature. You called REV for a unit you do NOT own. Did you have the Identification number of the RV that REV builds, or did you just decide to waste the Phone techs time as you stated? A LOT of OEM's will not talk to you without verifying who they are talking to and getting the Coach serial or VIN. Did you do that and if so, HOW did you get that info for a unit you do NOT own? Doug
