REV group discontinued phone tech support
Was talking to a friend of mine who just traded his American Coach for an Entegra....REV group in what I think is the dumbest move so far this year has discontinued phone tech support for all its bran...
Forum Discussion
This is not firm. The ACA president is working on it.
I sure hope so.....
And Doug...I used to have an HR unit until 1.5 years ago. But I am over 400 miles from the nearest service center from just about anywhere about as east as you can get and I happen to know who ended up with my last coach which I was meticulous with. The point being that Entegra has stood behind my coach letting my remote RVIA certified tech doing any work provided he talked to them first...whereas I got parts directly shipped to me. I have also had a question or an issue or two and customer service saved me a bunch of time . Could you imagine having to drive 6 hours just to get to a dealer? for a simple issue if I could be walked thru it?...I literally fell off my chair when my friend who was an avid American Coach fanatic, trade for an Entegra and when he told me why, I just about was just stunned...American Coach was known for their support and to just cut it off?...I have no problem with dealers if they are within a reasonable distance but the northeast is a big hole for RV dealers although there are a few here (1.5 to 2 hours) that do TT and 5ers but not DP's....that's the hole...and this is a big RV destination area.
I sure hope so.....
And Doug...I used to have an HR unit until 1.5 years ago. But I am over 400 miles from the nearest service center from just about anywhere about as east as you can get and I happen to know who ended up with my last coach which I was meticulous with. The point being that Entegra has stood behind my coach letting my remote RVIA certified tech doing any work provided he talked to them first...whereas I got parts directly shipped to me. I have also had a question or an issue or two and customer service saved me a bunch of time . Could you imagine having to drive 6 hours just to get to a dealer? for a simple issue if I could be walked thru it?...I literally fell off my chair when my friend who was an avid American Coach fanatic, trade for an Entegra and when he told me why, I just about was just stunned...American Coach was known for their support and to just cut it off?...I have no problem with dealers if they are within a reasonable distance but the northeast is a big hole for RV dealers although there are a few here (1.5 to 2 hours) that do TT and 5ers but not DP's....that's the hole...and this is a big RV destination area.
