rbutton wrote:
I had been considering canceling my extended service contact on my 2004 Jayco MH I had bought at Camp World. I was unable to get service done on a couple of items on my class C. I had a ref not cooling well and a dash radio that could no longer play cd's or even tune radio stations. I replaced the cooling unit in the ref and ordered a new radio with all the cool options. My extended service contract was about an extra $5,000 I think it's 4 or 5 years total.
We went off on a cross country trip with zero problems till we arrived at the camp grounds. We parked and I started setting up the RV using the hydraulic levelers - then a loud bang and the RV dropped back down on the tires! YUP busted high pressure hose going to the rear levelers!
Took the car and went over to a nearby Camp World in Statesville, NC to see how long it was going to take to get the MH in for repairs. To my surprise they got me in 8:30AM the next morning. After some back and forth with NAPA - the NAPA people could not make a new hose - they did not have a hose that could hold the kind of PSI needed. So the service writers made a number of phone calls to find where they could get some hoses from. They got them from the manufacture and had them over nighted in to the shop for me to come back with the RV the next day. They choose to replace both rear hoses, figuring if one blew the other was not long for this world either!
When the work was done all I paid was the deductible and the over night postage. Those hoses, fluid, and labor was NOT cheap either!!!
Like any company the face of the company is the staff at the stores. I was having problems with a specific store not answering phones nor returning service messages. It was only the service department, the rest of the store was great - very helpful when we came in shopping. This Camp World, in Statesville, NC fit me into their busy schedule - and they are a busy shop! I got the work done, the extended service contract worked just like it was suppose to.
Statesville has a great CW and I'm fortunate to live only about 7 miles from it. I've had nothing but good experiences with the service staff. As you mentioned in your experience, they have always fit me in to their schedule quickly. I witnessed by favorite service writer (Sandra Tibbs), going at it on the phone with a ESP rep. She was really batting for the customer. The ESP only wanted to replace a part. CW believed that 2 parts needed to be replaced. She made the rep put it in writing that if the 1 part idea does not work, that they would not charge the customer another deductible. I told her right then that I want her to handle all my RV issues. And she has.
I think all in all, that most ESP are basically going to be the same. What you want is a service center that is going to step up and represent you well with those ESP's.
