Ask Marcus/Ellla - Help!
My battery died and according to two (2) Interstate battery dealers cannot and will not recharge.
I must have called more than a dozen people with Camping World (Warranty Administrator, Service Dept., Sales,), Interstate (manufacturer and dealer).
It's a 6 months travel trailer bought from your CW dealer in Valencia, CA.
1. Camping World Extended Warranty (yes, I have that pricey plan), administrator told me to call the manufacturer, Dutchmen since this still falls under their warranty.
2. Dutchmen pointed to 3 dealers in the area, one won't accept warranty repair, one can't accommodate till pigs can fly and another would accept me but I have to pay cash upfront and try to reimburse it from Dutchmen.
3. Called the CW Valencia dealer who told me to bring the trailer to them -- some 600 miles away.
2. Or, take it to the dealer nearest me, Roseville, some 200 miles away. Called the service desk anyway no matter how impractical the trip will be. No return call after 2 message left on the voice mail.
3. Called CW Technical Assistance who curtly asked whether I'm maintaining the battery acid level. Duh, it's just six months and batteries today are maintenance free. One useful suggestion though, take the battery to the Interstate dealer near me.
4. Called the Interstate who referred me to two. One tested it and found it dead but don't have similar battery for replacement.
5. Went to Big O who tested it again and confirmed battery is defective. Suggested I call CW to get proof that Interstate is original equipment on my RV. Called the salesman to sold me the unit. Left two voicemails with no return call.
7. With the battery dealer closing, paid for the new battery and for the test with their suggestion to just request CW for reimbursement based on my receipts.
So Ella/Ask Marcus, please help me, what should I do next?
I must have called more than a dozen people with Camping World (Warranty Administrator, Service Dept., Sales,), Interstate (manufacturer and dealer).
It's a 6 months travel trailer bought from your CW dealer in Valencia, CA.
1. Camping World Extended Warranty (yes, I have that pricey plan), administrator told me to call the manufacturer, Dutchmen since this still falls under their warranty.
2. Dutchmen pointed to 3 dealers in the area, one won't accept warranty repair, one can't accommodate till pigs can fly and another would accept me but I have to pay cash upfront and try to reimburse it from Dutchmen.
3. Called the CW Valencia dealer who told me to bring the trailer to them -- some 600 miles away.
2. Or, take it to the dealer nearest me, Roseville, some 200 miles away. Called the service desk anyway no matter how impractical the trip will be. No return call after 2 message left on the voice mail.
3. Called CW Technical Assistance who curtly asked whether I'm maintaining the battery acid level. Duh, it's just six months and batteries today are maintenance free. One useful suggestion though, take the battery to the Interstate dealer near me.
4. Called the Interstate who referred me to two. One tested it and found it dead but don't have similar battery for replacement.
5. Went to Big O who tested it again and confirmed battery is defective. Suggested I call CW to get proof that Interstate is original equipment on my RV. Called the salesman to sold me the unit. Left two voicemails with no return call.
7. With the battery dealer closing, paid for the new battery and for the test with their suggestion to just request CW for reimbursement based on my receipts.
So Ella/Ask Marcus, please help me, what should I do next?
