Assitance denied because of delay reporting?
Upon leaving for a four week trip to Europe, rather than carrying my vehicle keys all over the place, I left them in my pickup truck console and locked the doors. When I finally got back to my vehicle...
Forum Discussion
RRinNFla wrote:
Update:
Mark from GSRA Care Team called me back. He agreed that my first claim should not have been denied. He also promised that there would be a review of the first call recording to see if there is a possible coaching opportunity.
Even if nothing ever changes, I still consider that good customer service. The customer wants to make sure there voice is heard. GSRA appears to do that. I wish I could say the same for my cable TV provider.
Thanks so much for posting the update!
I sure wonder what was going on with that first CSR. Do they get pressure to deny a certain % of calls? I can't think why else someone would make up a nonexistent rule.
