Forum Discussion

ronfisherman's avatar
ronfisherman
Moderator
Dec 13, 2014

Roadside Assitance APP

First I want to thank GSRA for getting tire changed after a blowout in Tucson, AZ yesterday.
Other than dialing the what use is the APP. I have all the data loaded into the APP. But call center still asked for all my information again. I would think there would be some connection with call center to transfer the info.
As a side note. It seems that roadside assistance services have no idea what a Super C motorhome is. Truck that arrived did not have proper equipment to service a motorhome with 30mm lug nuts tightened to 400 lbs ft. From past experience I do carry these items.
  • So the App does nothing to help during a roadside necessity other than maybe put the phone number at your fingertips! That answers a big question for us.

    We have been very satisfied with the Good Sam Roadside assistance over the years, until this past year when twice I felt as thought the person answering the call was too busy doing her nails or watching a catch up series on TV. And she had no real idea of our location or anyone anywhere nearby to assist.

    We had a blow out on our towed vehicle, were on a road in upstate PA on a down hill with no safe place to pull of except to block an intersection with our 43' diesel pusher. Now, first I don't get why I had to repeat and re-answer the girls question 3 separate times. What kind of unit??? A: Class A motor home! What is the problem, I need someone to come quick to change to the donut and get me off the road! Forget it. If you are not in a safe enough place they tell you call the police. It took the State Trooper 20 minutes to get to us, and by then my disabled husband pulled the donut out of the loaded back of CRV, moving all to back seat to get to it so as not to hamper the roadway anymore than we already did.

    No service was found to assist us by Good Sam, and the girl simply did not even try. Why? disinterest! An no call back to ensure we got off the roadway safely.

    Anyone who can tell us where to get real roadside assistance?
  • TinyoneRV wrote:
    Excellent question. We have the app on our cell phone and wondered what it does for us.


    What this App does for you is track where your phone is and how you use it and what you look at and what you google.

    Open your Apps>settings>goodsam app> and look at what systems of your phones it requires to use. My bet is that it has it's fingers in your

    Contact list
    it knows when you are on wifi and who with
    it wants to track your location
    wants access to your photos

    etc etc..

    This information is collated and sold to advertisers and spammers and used to help Facebook, Twitter and othe social media sites target ads to you while you are on THEIR sites.

    That is what this APP does

    By the way this IS NOT unusual many APPS especially "free" ones and Games do this. This is why they are written and distributed. It isnt out of the goodness of the corporate heart.

    you can veiw these "requirements" when you first download an APP and decide if you really want it.

    edited for readability
  • Excellent question. We have the app on our cell phone and wondered what it does for us.

About Customer Support

Our Customer Service team is available to assist you any time between 6am-10pm MST. Ask a question about your account, recent order, and more.2,662 PostsLatest Activity: Nov 14, 2023