I tend to support Good Sam, only because they are probably as good as the other RV alternative CoachNet, and I had a similar poor experience with CoachNet. Still, 16 miles east of Fresno, a rather large small city? Assuming that Chily3 was on a paved road, it would be nice if the rest of us (your customers) would be given a better understanding of where the problem developed and what is or can be done to correct this problem. Sorry Good Sam, I understand the need for some private communications, but this situation does not give me a warm fuzzy feeling. I have noticed that often a more detailed explanation is offered when another company is being critiqued in the help section of Motorhome Magazine. Perhaps a bit of transparency on roadside assistance problem would be helpful to your membership.
JMHO
