I gotta agree with Dennis whos opinion is perfectly logical on all points. Just because Good Sam says they have that technology means nothing, there is LOTs of technology inbetween to make it work, including the cell service at that location that I'll bet you didn't look at did you? I've been through this with AAA, and the results were about the same, but I also know this is more than a simple phone call. If they didn't get the coordinates, don't blame them.
Some, not all of your gripes are unreasonable. And this is one of them.
And so what if they answer in another state. Why is that a problem?
PS- This is an open public forum, not a private email service. Your post was an attempt to discredit GS to the public and you got called on it.