The Springfield CW is the last CW I was in we had no problem with service from the staff there. I also wanted to talk to the manager about some stuff. That took a while but that is to be expected when you just stop in and want to talk to the head person. You can't expect them to drop everything to talk to you. That just isn't always possible. As it turned out when I did get the chance to talk to her she took me over to talk to another person to take care of me. Unfortionatly I wasn't able to do the business with them that I wanted to do. Not because of CW but because of the company that I was working for. As with anything you have to check the prices and sometimes CW gets my business and sometimes they don't.
Ron