Camping World RV.NET

D.E.Bishop wrote:
I believe that all the stuff on RV.net fall under the umbrella of Affinity Group Inc. Marcus owns Affinity.

Affinity no longer exists as the umbrella company, it has been Good Sam Enterprises for at least a couple years. Marcus is an employee and probably a part owner, he is not 'the' owner.

Tiny, even before smart phones CG books were the last thing I used. Can't remember the last time I used one of them but we rarely make advced reservations.

Ivylog, Interesting comment. We use the Campground directory exclusively to locate overnight stops. We have found some that aren't in the book but those were more like resorts than overnight stops.

They (Affinity Group Inc) use the long times we spend on the forums to con CG owners into thinking that people going to Woodalls.com/Goodsams.com spend more time on their sites (over other sites) so they can charge the CG owners more for their services. That was the final straw ten years ago when I stopped using their expensive services to advertise my CG.

Another account bites the dust????

I believe that all the stuff on RV.net fall under the umbrella of Affinity Group Inc. Marcus owns Affinity.

Hello newman fulltimer,

The only time an account would be deleted is when there is abuse. It may be language, threats, or anything we deem harassing. We appreciate all comments otherwise, the good, bad and the ugly. It is how we attempt to assist and resolve any issues. I appreciate you taking the time to reach out, please have a great day!

Thank You,
Glenn, Rapid Response Coordinator.

Good Sam Care Team wrote:
Good Morning FEDrvowner,
First off, welcome! To answer you inquiry, we absolutely use this forum to try to improve our customer experience. If a customer has an issue on here, we reach out and attempt to resolve. If there is ever anything you need, please feel free to use this forum, or send us a private message. I hope you have a wonderful day!

Thank You,
Glenn, Rapid Response Coordinator.

My question is
If you are trying to improve things why is it you delete accts when they voice their opinion?

FEDrvowner wrote:

Oasisbob wrote:
Welcome and yes. Often I read negative comments regarding Camping World and haved to conclude often they are true. Also negative comments about the RV industry as a whole. I have to conclude most are true. Yet the forum persists. Thankfully it persists. I do hope those in the industry are reading and taking notes. The lesson I hope they are learning is to up the quality and customer service.

I negative comments? I was just interested in the history of where RV.net came from. Why wouldn't the industry use comments here to improve?

Now that is the big question.

Good Morning FEDrvowner,
First off, welcome! To answer you inquiry, we absolutely use this forum to try to improve our customer experience. If a customer has an issue on here, we reach out and attempt to resolve. If there is ever anything you need, please feel free to use this forum, or send us a private message. I hope you have a wonderful day!

Thank You,
Glenn, Rapid Response Coordinator.

Oasisbob wrote:
Welcome and yes. Often I read negative comments regarding Camping World and haved to conclude often they are true. Also negative comments about the RV industry as a whole. I have to conclude most are true. Yet the forum persists. Thankfully it persists. I do hope those in the industry are reading and taking notes. The lesson I hope they are learning is to up the quality and customer service.

I negative comments? I was just interested in the history of where RV.net came from. Why wouldn't the industry use comments here to improve?