richall,
I apologize for your bad experience and I am sorry you had so much trouble getting help.
For future reference and for other customers in your situation- you should have received a document at closing called a "Service Agreement Declaration Page". This would have been one of many documents you signed at closing. This will have the information you need to file a claim on your Good Sam Extended Service Contract.
If you don't want to wade through your pile of paperwork from purchase of your ID, (and I can't blame you if you don't) you could also call the Good Sam Elite customer service number on your Good Sam membership card. They can also help you.
Lastly, the best people at the Camping World dealership to ask help from would be the Service Advisors. They contact the Good Sam Extended Service claims administrators all the time and should know how to get you in touch.
We will try to do better next time!
