Camping World Travel Trailer Repair

Hello,

I am going to close this topic due to lack of activity. Thank you for your time and participating. Feel free to open a new thread on this topic in the future.

Thanks,
Stacy
Good Sam Care Team

Hope you got it all in writing...Good luck and have fun for now.

We picked up our trailer, old finder skirt installed until 1st CW receives new one and 2 we return with trailer so CW can complete repair which is to include repairing the delaminating of skin that "seemed" to occur when the trailer was moved out of the "cool" bay into the hot sun. Now CW believes they will receive new skirt 1st or 2nd week in Aug 2017. We hope to be back in Texas early Sept 2017.

BB_TX wrote:
Fredreese - we have State Farm for our house, vehicles, and RV. Not necessarily the cheapest. But they have never refused, delayed, or even questioned any claim we have ever submitted for anything. And very prompt with payment approval.

X2

Thanks all. CW has "assigned" their "new" Parts Manager to be our point of contact. He has call 2 times to day, CW is telling me that the only part now missing is a fender skirt, that will only take a couple of hours to install and we can get the trailer this week and return after they receive the fender skirt and they will then install it. Having the trailer will allow us to at least make the Solar Eclipse, BUT should we trust CW to put on the fender skirt when we return to Texas or should we wait. CW "hopes" to get the fender skirt by the 25th of July. We can at least stay in the trailer until then and not stay in a motel or stay with relatives. We do need to be in Tenn before Aug 21.

Fredreese - we have State Farm for our house, vehicles, and RV. Not necessarily the cheapest. But they have never refused, delayed, or even questioned any claim we have ever submitted for anything. And very prompt with payment approval.

BB TX, who is your insurance company?
My trouble started because the insurance person that had our claim did not follow up on our claim even after telling us she would. Her boss went on vacation and the agent stopped answering our calls. Because we has purchased GS insurance and needing to get home we had to drop the trailer on the nearest CW repair shop and relay on them to work with GS insurance. Many other issues later and 5+ months we still do not have our trailer.
SO REALLY who is your insurance.
Just got a call from CW, more excuses, no answer as to when we will have a trailer.

Hello fredreese,

Thank you for the update, we are checking into the status of the issues. We will request that you be contacted.

Thanks,
Swan
Good Sam Care Team

BB_TX wrote:
By comparison, I pulled one whole side of the rear cap loose from my 5er when tail swing caught a steel column. Tore the fiberglass cap in 3 places and bent the ladder. Local RV repair with good reviews but not equipped to repair that kind of damage referred me to another larger RV repair shop. Found very good reviews for it also. They towed it to their facility, worked up estimate, submitted it to my insurance, received approval to start, and completed the work. They did a great job. Looks as good as new. Took a total of 3 weeks, and that included 4th of July week.

That will never happen at Camping World

By comparison, I pulled one whole side of the rear cap loose from my 5er when tail swing caught a steel column. Tore the fiberglass cap in 3 places and bent the ladder. Local RV repair with good reviews but not equipped to repair that kind of damage referred me to another larger RV repair shop. Found very good reviews for it also. They towed it to their facility, worked up estimate, submitted it to my insurance, received approval to start, and completed the work. They did a great job. Looks as good as new. Took a total of 3 weeks, and that included 4th of July week.