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jeffcarp's avatar
jeffcarp
Explorer
Apr 13, 2014

Can't log into new Motorhome Magazine Android apps

Where can I get support on logging into the new Motorhome Magazine Android app? I received an email with the May digital issue and it said "four new ways to view." I downloaded the Android app. In the May digital issue email it has a username and password in the email.

In the new Android app there is a "Member Access" button. Clicking on that button it asks for MemberID and Lastname. The email states to enter a username and password. These two things don't match.

I tried entering my GoodSam username and my last name. That didn't work. I tried to enter the username listed in the email along with my last name. That didn't work.

I love that there are Android apps for the magazine now. It seems as though the messaging on how to log in isn't correct at this point though.

Thank.

4 Replies

  • I have spent way too much time trying to get their new format to work. Customer service seems to be frustrated as well. I finally decided to cancel the subscription. I hate when companies try to fix something that isn't broken!
  • Was there a resolution to this?
    I am having the same problem on my Android tablet.

    Also tried viewing the issue online in the browser and it was very blurry, unreadable.
  • Hello Jeffcarp,

    I am forwarding this to the parties responsible for that area and someone should be in contact with you shortly.

    Ryan F
    Marcus Rapid Response Team

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