Hi, we just had our motor homes in for extended warranty service at CW, which was approved. Everything was completed to our satisfaction, the gen set works well now.I was charged, in addition to the deductible, for shop supplies.I mentioned this to the service tech, that I though the deductible covered anything on their end and he repeated that it was for their shop supplies based on the amount of time they worked on it. He adjusted it somewhat, and The charge is fairly nominal, but after reviewing the contract again, the don't see why we should be charged additional fees. I'm concerned about the value of the plan if we have to worry about additional charges.

DCS7, Thank you for your time and posting. If able please send me a PM with your contact information. I would like to have our leadership team reach out and address your concerns. Thank you in advance. Thank you, Mark Rapid Response Team

The charge for "Shop Supplies" is industry wide and is the shops way of increasing their profit margin with no real expenditure. Shop supplies cover everything from the rag the mechanic cleans his hands with to the penetrating spray used to free up a rusted bolt.

We Cant Wait wrote:The charge for "Shop Supplies" is industry wide and is the shops way of increasing their profit margin with no real expenditure. Shop supplies cover everything from the rag the mechanic cleans his hands with to the penetrating spray used to free up a rusted bolt.Don't forget the hazardous waste removal fee.

We Cant Wait wrote:The charge for "Shop Supplies" is industry wide and is the shops way of increasing their profit margin with no real expenditure. Shop supplies cover everything from the rag the mechanic cleans his hands with to the penetrating spray used to free up a rusted bolt.Also covers grease, brake cleaner and a hundred other things that the shop has to PAY for. Some shops do charge way to much for this and do use it for a profit booster. CW is one of those.

I would refuse to pay this charge. The worst they can do is keep your RV and then they will get to make the payments, Insurance, and taxes. You will be "scott free" because they took your RV for a frivolous charge. Gouging is not allowed as per CW regulations.

Charged for miscellaneous shop supplies | Good Sam Community

20 Replies

waldo1962
Explorer
Aug 13, 2016
Thanks to Ella and the Good Sam Care Team!
2 days after my post I received a call from John the service manager at our Camping World stating that per our policy the repair would be performed for the $50 deductible.

That repair along with a couple others and preventive maintenance on just about everything were completed in outstanding fashion by our friends at Camping World.

I would also like to say a special Thank you to Kathy our rock star service writer. Who, bless her, talks us back from the edge every season without fail.

I know that a lot of people have had bad experiences with Good Sam/Camping World. Me too.

But if you ever want to see what a Camping World is supposed to be, I encourage you to stop by ours in Saukville, WI. Its just fun. At least for us.

LOL, they did get us for the supply charge on the preventive maintenance.

Moral of the story: Marcus got our money anyway. A TireMinder and 2 more years of Good Sam Club. haha!

Happy Camping!
waldo1962
Explorer
Jun 14, 2016
Thanks Ella,
I appreciate the help!
Good_Sam_Care_T
Explorer II
Jun 13, 2016
waldo1962,
I apologize for the experience you have had.
I have located your information and have forwarded your concerns to the
leadership team for review and follow up.

Thank you,
Ella
waldo1962
Explorer
Jun 13, 2016
Scott Blanc wrote:
DCS7,

I agree with you 100%. If you took your RV to a Good Sam Preferred Provider, which of course Camping World is, you should not have any out of pocket expenses beyond your deductible for covered repairs. This is part of our insurer's agreement with Camping World and all other Preferred Providers. Obviously, someone did not get the memo in this case.

Please fax or e-mail me your invoice with the shop supplies and I will get a reimbursement out to you ASAP. Sorry for the inconvenience!

Interesting.
That is exactly what the finance guy told me when I was purchasing 5 years of every coverage Good Sam has to offer on my $110K motor home 2 yrs ago. "$50 and the rest is on us".

Now I'm being told that ESP will only cover 8 hrs of an estimated 12hr job to fix a leak under the shower that's been there since day 1. I will be responsible for everything after that. $500+

I of course, am furious.

I reread the ESP agreement and couldn't find anywhere it said anything like that. So I call ESP to ask. The overly nice lady on the phone confirms that this is indeed the case and points me to a single line in the agreement that states "prevailing retail labor rates".

Apparently ESP has a book that tells them exactly how long it takes to completely remove the shower stall and vanity to get at the leaky pipe on my motor home. And everything over that is my responsibility. Given the number of years and models of motor homes, I think this must be one monster of a book.

It’s too bad. I love my Camping World and the people there. Being a first timer I've trusted them through the whole adventure. And everything has been great, until now.

Sad to think I should have listened to the haters.
DCS7
Explorer
May 19, 2016
We received our refund check in the mail today. Thanks Scott for your help!
1968mooney
Explorer
May 05, 2016
Mole Hill.
fla-gypsy
Explorer
May 05, 2016
I hope the OP gets what he is looking for but many states allow this practice (shop supplies up to around 10% of cost of repair regardless of actual cost)and it is legal. Ethical may be another matter altogether unless the charge is for actual cost of said supplies.
wbwood
Explorer
May 01, 2016
Good Sam Care Team wrote:
Hello wbwood,

Thank you for your time and posting. If able please send me a PM with your contact information. I would like to have our leadership team reach out and address your concerns. Thank you in advance.

Ella

Thanks, but no need. I will email Scott my receipt.
Good_Sam_Care_T
Explorer II
Apr 30, 2016
Hello wbwood,

Thank you for your time and posting. If able please send me a PM with your contact information. I would like to have our leadership team reach out and address your concerns. Thank you in advance.

Ella
wbwood
Explorer
Apr 30, 2016
Scott Blanc wrote:
DCS7,

I agree with you 100%. If you took your RV to a Good Sam Preferred Provider, which of course Camping World is, you should not have any out of pocket expenses beyond your deductible for covered repairs. This is part of our insurer's agreement with Camping World and all other Preferred Providers. Obviously, someone did not get the memo in this case.

Please fax or e-mail me your invoice with the shop supplies and I will get a reimbursement out to you ASAP. Sorry for the inconvenience!

If that's the case, why was I charged $66.82 on my last warranty work? I have a $50 deductible. I was charged for shipping of a part they replaced and etc.