Hi, we just had our motor homes in for extended warranty service at CW, which was approved. Everything was completed to our satisfaction, the gen set works well now.I was charged, in addition to the deductible, for shop supplies.I mentioned this to the service tech, that I though the deductible covered anything on their end and he repeated that it was for their shop supplies based on the amount of time they worked on it. He adjusted it somewhat, and The charge is fairly nominal, but after reviewing the contract again, the don't see why we should be charged additional fees. I'm concerned about the value of the plan if we have to worry about additional charges.

DCS7, Thank you for your time and posting. If able please send me a PM with your contact information. I would like to have our leadership team reach out and address your concerns. Thank you in advance. Thank you, Mark Rapid Response Team

The charge for "Shop Supplies" is industry wide and is the shops way of increasing their profit margin with no real expenditure. Shop supplies cover everything from the rag the mechanic cleans his hands with to the penetrating spray used to free up a rusted bolt.

We Cant Wait wrote:The charge for "Shop Supplies" is industry wide and is the shops way of increasing their profit margin with no real expenditure. Shop supplies cover everything from the rag the mechanic cleans his hands with to the penetrating spray used to free up a rusted bolt.Don't forget the hazardous waste removal fee.

We Cant Wait wrote:The charge for "Shop Supplies" is industry wide and is the shops way of increasing their profit margin with no real expenditure. Shop supplies cover everything from the rag the mechanic cleans his hands with to the penetrating spray used to free up a rusted bolt.Also covers grease, brake cleaner and a hundred other things that the shop has to PAY for. Some shops do charge way to much for this and do use it for a profit booster. CW is one of those.

I would refuse to pay this charge. The worst they can do is keep your RV and then they will get to make the payments, Insurance, and taxes. You will be "scott free" because they took your RV for a frivolous charge. Gouging is not allowed as per CW regulations.

Charged for miscellaneous shop supplies | Good Sam Community

20 Replies

lanerd
Explorer II
Apr 30, 2016
And finally we get the "results" from a resolution to a problem. Typically, GS requests a private message and we NEVER hear the results. Good to see that maybe they are changing their procedures...... or maybe this is just a one time deal.

We'll see.

Ron
2_many_2
Explorer III
Apr 30, 2016
Scott Blanc wrote:
DCS7,

I agree with you 100%. If you took your RV to a Good Sam Preferred Provider, which of course Camping World is, you should not have any out of pocket expenses beyond your deductible for covered repairs. This is part of our insurer's agreement with Camping World and all other Preferred Providers. Obviously, someone did not get the memo in this case.

Please fax or e-mail me your invoice with the shop supplies and I will get a reimbursement out to you ASAP. Sorry for the inconvenience!

Now that is a resolution I like :B
Scott_Blanc
Explorer
Apr 30, 2016
DCS7,

I agree with you 100%. If you took your RV to a Good Sam Preferred Provider, which of course Camping World is, you should not have any out of pocket expenses beyond your deductible for covered repairs. This is part of our insurer's agreement with Camping World and all other Preferred Providers. Obviously, someone did not get the memo in this case.

Please fax or e-mail me your invoice with the shop supplies and I will get a reimbursement out to you ASAP. Sorry for the inconvenience!
wbwood
Explorer
Apr 30, 2016
Can't remember if I was charged shop supplies, but I was charged for shipping of a slide motor (beyond the $50 deductible) that they replaced under my extended warranty. It was less than $20, but I think that is kind of crappy. The warranty company is going to pay to replace the motor and even pay for the motor, but it's up to us to pay their shipping rate on it? Heck, I probably could of ordered it on Amazon with my Prime membership, got free shipping and it there in 2 days.
fla-gypsy
Explorer
Apr 30, 2016
Mole Hill
1968mooney
Explorer
Apr 30, 2016
I would refuse to pay this charge. The worst they can do is keep your RV and then they will get to make the payments, Insurance, and taxes. You will be "scott free" because they took your RV for a frivolous charge. Gouging is not allowed as per CW regulations.
Bird_Freak
Explorer II
Apr 29, 2016
We Cant Wait wrote:
The charge for "Shop Supplies" is industry wide and is the shops way of increasing their profit margin with no real expenditure. Shop supplies cover everything from the rag the mechanic cleans his hands with to the penetrating spray used to free up a rusted bolt.
Also covers grease, brake cleaner and a hundred other things that the shop has to PAY for. Some shops do charge way to much for this and do use it for a profit booster. CW is one of those.
jfkmk
Explorer
Apr 29, 2016
We Cant Wait wrote:
The charge for "Shop Supplies" is industry wide and is the shops way of increasing their profit margin with no real expenditure. Shop supplies cover everything from the rag the mechanic cleans his hands with to the penetrating spray used to free up a rusted bolt.

Don't forget the hazardous waste removal fee.
We_Cant_Wait
Explorer
Apr 29, 2016
The charge for "Shop Supplies" is industry wide and is the shops way of increasing their profit margin with no real expenditure. Shop supplies cover everything from the rag the mechanic cleans his hands with to the penetrating spray used to free up a rusted bolt.
Good_Sam_Care_T
Explorer II
Apr 29, 2016
DCS7,

Thank you for your time and posting. If able please send me a PM with your contact information. I would like to have our leadership team reach out and address your concerns. Thank you in advance.

Thank you,

Mark
Rapid Response Team

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Charged for miscellaneous shop supplies

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