Comparing Plans GSam needs some justification
At present I am comparing Road Side Service plans from AAA and Good SAM. I am looking to buy the Premium level of both. I am comparing them side by side. Given the constant litany of the virtually ...
Forum Discussion
Hello 4x4Dodger and thank you for your post. My name is Darren White and I am the Senior Director of Operations for Good Sam Roadside Assistance.
We take all customer concerns to be of a serious nature, and welcome the feedback received not only on this forum by through our Member Services department, US mail, and all other means for communication. By doing so allows us to continuously strive for improvement.
While it is easy to view the concerns expressed here as a large issue, I can assure you that we take great pride in providing the best solutions to each unique situation we deal with on a daily basis. Our overall satisfaction with service provided is in excess of 96% with our members. While not perfect, we strive daily to meet the unique needs of each and every member in their time of need.
In comparing our 25+ year history of providing RVers with RV specific resolutions and expertise to AAA, I will say this - AAA is a good company. The difference in my opinion is that we specialize in RV, and also do a great job with passenger vehicles, while AAA specializes in passenger vehicles and can also "cover" RVs.
We successfully resolve over 125,000 disablements per year, and have over 2 million successful roadside rescues to our credit. At the core of our expertise is all of the things that make RVs unique - and potentially difficult to service on the side of the road - while also providing best in service for all makes and models of passenger vehicles too. Our Dispatch Team, Master RV Technicians, Member Services Associates and Roadside Operations Group work hard every day to resolve each and every need as they happen.
Thank you again for your post. I wish you safe and happy travels!
Darren
We take all customer concerns to be of a serious nature, and welcome the feedback received not only on this forum by through our Member Services department, US mail, and all other means for communication. By doing so allows us to continuously strive for improvement.
While it is easy to view the concerns expressed here as a large issue, I can assure you that we take great pride in providing the best solutions to each unique situation we deal with on a daily basis. Our overall satisfaction with service provided is in excess of 96% with our members. While not perfect, we strive daily to meet the unique needs of each and every member in their time of need.
In comparing our 25+ year history of providing RVers with RV specific resolutions and expertise to AAA, I will say this - AAA is a good company. The difference in my opinion is that we specialize in RV, and also do a great job with passenger vehicles, while AAA specializes in passenger vehicles and can also "cover" RVs.
We successfully resolve over 125,000 disablements per year, and have over 2 million successful roadside rescues to our credit. At the core of our expertise is all of the things that make RVs unique - and potentially difficult to service on the side of the road - while also providing best in service for all makes and models of passenger vehicles too. Our Dispatch Team, Master RV Technicians, Member Services Associates and Roadside Operations Group work hard every day to resolve each and every need as they happen.
Thank you again for your post. I wish you safe and happy travels!
Darren
