Comparing Plans GSam needs some justification

NewGoodSam wrote:
4 x 4 Dodger

Thanks for your post and an opportunity to weigh in on the topic!

We have been serving Good Sam members with RV roadside assistance for many years. As of today nearly 500,000 of our members are enrolled in the program.

When working with members and independent network of service providers we do occasionally experience issues. AAA experiences this as well. However, I can assure you that if you have a problem we’ll stand behind the service and we’ll do our best to resolve the issue.

One of the reasons Marcus wanted to offer you this forum is to give us the opportunity to resolve issues that occur – to your benefit. We want to fix problems and we want members to be satisfied. This often requires us to take the problem off line so that we don’t compromise the privacy of the member. Many members do not post the resolution and close the loop on the post – but I wish they would!

AAA has a good product. We feel our program is better and we can provide more points to show you why we feel that is the case. I have invited our Program Director, Darren White to respond to this forum with a comparison and ultimately you can decide if Good Sam Roadside assistance is the right program for you.

Regards,

Mike Siemens
President
Good Sam Club

Msiemens@Campingworld.com

Thank You for taking the time to answer my post. And your words are reassuring. I do of course realize that forums like these do attract the unhappy customer possibly more than the happy ones. After almost a year of following closely the complaints posted and allowing for the ones that were clearly not the fault of GSE I still came away with a very uneasy feeling about the trend that I was seeing.

I will give GSRSA a chance and buy your plan. Hopefully I will never need to put it to a test.

To be honest I think that while these forums serve both the interests of the customer and the company I feel that often times the way complaints are handled here leaves me, and I believe many others, with the feeling that nothing is really happening in the background.

While privacy must be maintained I do think a review of the way the response team handles complaints might help not only the company from a public relations standpoint but also give those GSE customers and potential customers a higher degree of confidence that we aren't just hearing boilerplate answers to mollify public frustration on the forum. I know that this is the feeling I have come away with many times. I am sure there are resolutions the team could post without compromising privacy.

Again thanks for your response and taking the time.

AP