Comparing Plans GSam needs some justification

RoadsideGuy wrote:
Hello 4x4Dodger and thank you for your post. My name is Darren White and I am the Senior Director of Operations for Good Sam Roadside Assistance.

We take all customer concerns to be of a serious nature, and welcome the feedback received not only on this forum by through our Member Services department, US mail, and all other means for communication. By doing so allows us to continuously strive for improvement.

While it is easy to view the concerns expressed here as a large issue, I can assure you that we take great pride in providing the best solutions to each unique situation we deal with on a daily basis. Our overall satisfaction with service provided is in excess of 96% with our members. While not perfect, we strive daily to meet the unique needs of each and every member in their time of need.

In comparing our 25+ year history of providing RVers with RV specific resolutions and expertise to AAA, I will say this - AAA is a good company. The difference in my opinion is that we specialize in RV, and also do a great job with passenger vehicles, while AAA specializes in passenger vehicles and can also "cover" RVs.

We successfully resolve over 125,000 disablements per year, and have over 2 million successful roadside rescues to our credit. At the core of our expertise is all of the things that make RVs unique - and potentially difficult to service on the side of the road - while also providing best in service for all makes and models of passenger vehicles too. Our Dispatch Team, Master RV Technicians, Member Services Associates and Roadside Operations Group work hard every day to resolve each and every need as they happen.

Thank you again for your post. I wish you safe and happy travels!

Darren

Thank you Darren for responding to my concern.

I of course have the same concern about AAA and their focus traditionally being cars not RV's. And this is one of the reasons I posted this. I was poised to buy both because my confidence in GSRSA was not very high.

Rather than repeat here what I wrote to Mr. Siemens I would ask that you read that response also.

One of my concern with GSRSA is the vague answers I was getting regarding some questions I had posed about what the coverage is in Mexico and along the highways leading to Alaska. My interest was exactly how is reimbursement handled when it is impossible to contact GSRSA by phone due to being in a remote area. (I got several different answers...none on the forum, all by telephone)This is still an outstanding question for me and one that I would appreciate a full answer to. Reading the forum it seems that some folks in this position were reimbursed and some were not.

To my main question about what is GSRSA doing to improve it's service and address the complaints you see here so often. I can understand your wanting to talk about the positives of the service and your numbers are impressive. So assuming they are accurate why do you think so many that come to this forum seem to come away with the opposite feeling? Sometimes the responses make you wonder more about the service than the original complaint.

In any case accept my thanks for taking the time to answer and I hope to hear from you regarding the question posed above regarding service calls in remote areas and Mexico.

AP