Confused about GS Roadside assistance membership
Hi there,
We just started our journey from Jacksonville, FL to Austin,TX and have had to call GoodSam twice so far for roadside assistance for our tires. The first instance was after about 3hours on the road and our tire pressure app was going crazy alerting me to a leak in back left tire and low pressure. We pulled into a rest area and saw a puncture hol in tire called and GoodSam sent someone out to change it for us. Second instance we end up with a nail in our back right tire that was also leaking air but we don't have a spare now due to the previous tire issue. When we talked with goodsamband explained both situations and that we would need a tire the first agent said tire replacement would be covered completely and not to worry. We were called by a dispatch person to verify our location and he quoted a high price I wasn't expecting to hear and said they couldn't send someone without paying. We paid because we are literally stuck and desperate but I'm completely lost and confused at what is going on as when we originally signed up when we got our RV as well as when I've talked on the phone and through chat that tire replacement was 100%covered aside from miscellaneous with the membership we have. Goodsam isn't much help because I get assured then transferred and the second person seems clueless. Has anyone else had this issue happen? Where you able to get reimbursed? When we bought our RV we had to pay extra for the Goodsam membership through the dealership and ended up getting the Dealer Platinum+ if that makes a difference. Any help, suggestions, advice is greatly appreciated!
We just started our journey from Jacksonville, FL to Austin,TX and have had to call GoodSam twice so far for roadside assistance for our tires. The first instance was after about 3hours on the road and our tire pressure app was going crazy alerting me to a leak in back left tire and low pressure. We pulled into a rest area and saw a puncture hol in tire called and GoodSam sent someone out to change it for us. Second instance we end up with a nail in our back right tire that was also leaking air but we don't have a spare now due to the previous tire issue. When we talked with goodsamband explained both situations and that we would need a tire the first agent said tire replacement would be covered completely and not to worry. We were called by a dispatch person to verify our location and he quoted a high price I wasn't expecting to hear and said they couldn't send someone without paying. We paid because we are literally stuck and desperate but I'm completely lost and confused at what is going on as when we originally signed up when we got our RV as well as when I've talked on the phone and through chat that tire replacement was 100%covered aside from miscellaneous with the membership we have. Goodsam isn't much help because I get assured then transferred and the second person seems clueless. Has anyone else had this issue happen? Where you able to get reimbursed? When we bought our RV we had to pay extra for the Goodsam membership through the dealership and ended up getting the Dealer Platinum+ if that makes a difference. Any help, suggestions, advice is greatly appreciated!
