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mama_sylvia's avatar
mama_sylvia
Explorer
Aug 25, 2017

Continuation of GS believing repair shop instead of me

3 days of inactivity and a thread gets closed? Sorry that I have a life (including trying to get my RV fixed up!) and haven't had a chance to check back in until now.

Trying to remember the various comments ...

I'm disabled. Jumping it myself wasn't an option, family and friends were busy (they have lives too), they would have helped but by the time I knew GS wouldn't provide a tow, I only had a few hours to get it moved to the new repair shop or I would have lost my appointment so I didn't have time to wait for someone to jump it for me. I had no good options at that point so I went with the one that got the RV to the new shop in time even though it cost me money.

The shop that couldn't get around to actually working on it was Haller's Repair, Cheyenne WY. It wasn't just me, they said they had had an RV for 2 months that needed an engine replaced, the owner was from out of state and had gone back home. I have used this shop on and off for 20 years for 2 other motor homes and NEVER had lousy service before. And, for that matter, the list of things they gave me that needed work on this one seems to be accurate; the problems they identified correspond to problems I encountered driving it. The shop I towed it to, that got the urgent problems fixed and ready for me to pick up in 1-1/2 days, was All About Trucks, also in Cheyenne, and I was VERY impressed with them. They are not specifically an RV shop, in fact they mostly work on big diesel trucks, but I think they are fairly new and still building up a reputation so they really went the extra mile. I asked if they wanted more RV work and mentioned this forum and said I would be glad to recommend them, and the owner smiled and said "sure."

Off to PM the rep who volunteered to look into it.
Roadside Assistance
  • Lwiddis's avatar
    Lwiddis
    Explorer II
    Aug 25, 2017
    Sorry for your troubles. It's the busy RV season. Most shops repair in order of arrival subject to parts and qualified mechanic availability. An '88 Winnie is not the most common RV....almost 30 years. One reason I chose a TT.
  • Sam_Spade's avatar
    Sam_Spade
    Explorer
    Aug 25, 2017
    mama.sylvia wrote:
    3 days of inactivity and a thread gets closed? .


    That's just their code for "Now we are going to make it as inconvenient as possible for the original poster to follow up on what actually was or was not done."

    Reprehensible in my book.
  • darsben1's avatar
    darsben1
    Explorer
    Aug 26, 2017
    PLease post an honest review at
    RVSERVICEREVIEWS.COM help the next guy avoid your problems
  • toedtoes's avatar
    toedtoes
    Explorer III
    Aug 26, 2017
    I'm not sure I'm following. You went to the shop, they gave you the keys, and you couldn't get it to start.

    Why didn't you walk back in and say "the battery's dead, you need to jumpstart it"? Or have roadside service jumpstart it? That wouldn't have cost a thing and wouldn't have required any ability on your end.

    Sometimes my shop is a bit slow - they only have one mechanic who knows how to work on it, they only have one lift that can handle a motorhome, and they are busy. But they would never had ignored me if I came to pick up my RV and it wouldn't start. A simple "help" and they would have been out there checking it. The last thing any shop wants is an unhappy customer in their lobby.
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Aug 26, 2017
    Hello mama.sylvia,

    Thank you for your time, I apologize for the experience you have had.
    I would like to look into the issues further. Please send a private message with your contact number and I will reach out to you to obtain additional information.

    Thank you,
    Ella
    Good Sam Care Team
  • mama_sylvia's avatar
    mama_sylvia
    Explorer
    Aug 27, 2017
    > Why didn't you walk back in and say "the battery's dead, you need to jumpstart it"?

    First, I didn't know for sure that the battery was the only problem. The only actual "repair" they did involved the wiring system, so that could have caused an electrical problem.

    Second, I did call them the next morning (this happened after they were closed) and told them I couldn't get it started. They assured me at 9am that someone would look at it "shortly." When I came back around noon, and called GS, no one had looked at it. (I asked.) When GS called them, GS said they had assured her that the "boss" would look at it as soon as he got back from lunch. When the tow truck I personally called showed up about 3:30, and I went back in to get my keys, STILL no one had looked at it.

    I could have had tow truck jump it. But at that point, I was tired and aggravated, not the optimum condition to drive a motorhome through downtown. Plus that would have left me miles from my car and I'm physically unable to stand around waiting for a friend or relative to be able to come take me back to my car. Plus I still had no way of knowing if all it needed was a jump. I was going to have to pay the tow truck anyway, so I just decided to pay a little more and make sure it got to new repair shop safely. I simply had no good choices at that point.

    Ella, I sent contact info to the rep who requested it on the first thread. Shall I send it to you also? I haven't heard from first rep.
  • toedtoes's avatar
    toedtoes
    Explorer III
    Aug 27, 2017
    mama.sylvia wrote:
    > Why didn't you walk back in and say "the battery's dead, you need to jumpstart it"?

    First, I didn't know for sure that the battery was the only problem. The only actual "repair" they did involved the wiring system, so that could have caused an electrical problem.

    Second, I did call them the next morning (this happened after they were closed) and told them I couldn't get it started. They assured me at 9am that someone would look at it "shortly." When I came back around noon, and called GS, no one had looked at it. (I asked.) When GS called them, GS said they had assured her that the "boss" would look at it as soon as he got back from lunch. When the tow truck I personally called showed up about 3:30, and I went back in to get my keys, STILL no one had looked at it.

    I could have had tow truck jump it. But at that point, I was tired and aggravated, not the optimum condition to drive a motorhome through downtown. Plus that would have left me miles from my car and I'm physically unable to stand around waiting for a friend or relative to be able to come take me back to my car. Plus I still had no way of knowing if all it needed was a jump. I was going to have to pay the tow truck anyway, so I just decided to pay a little more and make sure it got to new repair shop safely. I simply had no good choices at that point.

    Ella, I sent contact info to the rep who requested it on the first thread. Shall I send it to you also? I haven't heard from first rep.



    Thanks for the clarification. That makes more sense.

    One tip for the future, always go in to the shop to check on progress if they've failed to follow through once. It's really hard to ignore the customer when they're standing in front of them.
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Aug 28, 2017
    Hello mama.sylvia,

    Thank you for the additional details, please provide your contact number in a private message so I can follow up.

    Thank you,
    Ella
    Good Sam Care Team
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Aug 31, 2017
    Hello,

    I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

    Thank you,
    Ella
    Good Sam Care Team

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