Covered or not

Yea, insurance and extended service plans are full of loop holes. Any way they can find the exception, they sure do.

Wind damage took shingles off the roof of my mother's house. Insurance covered the claim for replacing the shingles. Contractor came out for the estimate. Said the wood under the shingles needed to be replaced too. Insurance paid for the shingles, but not the wood holding on the shingles. They said there was no wind damage to the wood, but the wood had to be replaced to hold the shingles. Mom ended paying out-of-pocket the cost for the wood.

There's always loop holes. I don't like extended warranties.

Hello afrescop, thank you for your time and post. I will be glad to go over what is covered and not covered with your ESP plan. Please send me a private message with your contact information and I will follow up with you.
Thank you,
Ella

It is being taken to a nearby Camping World. If they are not familiar with the policies and procedures then no one is.

WHy should they go out on a limb and violate the terms of their contract with you?
From your contract
N THE EVENT OF BREAKDOWN
Follow These Claim Procedures:
1.Call Us to assist in locating a qualified repair facility in your area and for instructions prior to proceeding with repairs.
(We reserve the right to inspect all repairs to determine coverage)
.
2. Present the Evidence of Insurance, Terms and Conditions, and required Maintenance Records to the Repairing Dealer.
3. Prior to proceeding with repairs, ensure the Repairing Dealer calls Us with an
estimate of repairs and receives an authorization number from Us
.
NOTE
: In the event of a Breakdown occurring when Our office is closed,
You may follow the claim procedures in these Terms and Conditions without
prior authorization, and reimbursement will be made to You
or the repair facility in accordance with policy provisions.
You must call the Administrator's office within five (5) business days from the date of repair to determine if such repair will be covered by this Coverage
.
NATIONAL CLAIMS NUMBER: (888) 861-8697 -
Hours: 8:00 AM to 5:00 PM Mountain Time Monday – Friday
IMPORTANT!
•
You assume all liability for payment of unauthorized repairs and benefits.
•Liability for teardown rests with You on noncovered parts.
•You must submit each claim, with supporting documentation and proper maintenance records to the repairing facility and the Administrator, within
ninety (90) days after the failure date of each claim in order for a claim to be eligible for coverage consideration pursuant
to this Coverage

SO FOLLOW THE CONTRACT PROVISIONS they all work about the same

afrescop wrote:
I recently noticed some hydraulic fluid near the front driver's side tire. Upon inspection it would appear that there is a leaking hydraulic line going to that side's leveler. I have a GSESP that was purchased from CW along with the RV when new in January, 2013. The plan is still in effect. This morning I called the GSESP office to inquire whether or not the leaking line is covered. The answer I was given was that the repair place would have to find the cause of the leak then submit the claim to GSESP for the approval. Unacceptable answer. Later this morning I contacted the local CW to find out if they could tell me if the repair will be covered. The Service Manager at the CW told me essentially the same things as the GSESP customer service had. It seems to me that someone should be able to define what is covered and what isn't. Is this rocket science?

This is giving me pause as to whether I should have purchased the plan.

Someone will need to look at it to figure out what is leaking they just can not give you a definite yes or no. That said how do they not know that you ran over some thing to cause the problem. Just saying. Take it in to a repair facility that has worked with extended warranties like Good Sam.

JimR

I'm not an expert, not even a good novice, but I can give you an example from previous experience with extended warranties. If the leak is a gasket or a seal it probably is NOT covered. If the lead is a faulty hose it may be covered. If the leak is due to a bad motor or piston it is probably covered. It will take a technician to inspect the problem to give you and idea what to ask. I don't believe the GS contracted policy has consequential damage coverage...most policies do not. That means if the problem is caused by a covered part but is not a covered part, it is not covered. You will probably have to have the leak fixed at your own expense, and if the part turns out to be a covered part, you can call for an authorization for repair. YOU MUST GET PRIOR AUTHORIZATION BEFORE THE REPAIR IS COMPLETED...MUST, MUST, MUST. This will usually mean a day to diagnose the problem, a day to get authorization, and a day for repair...at least.
Good Luck

They are very picky as to what they cover. I had a Norcold refrigerator cooling unit that went bad. The service center said that they had done several of them under the GS service plan. When they contacted GS to get the approval they wanted pictures of the cooling unit. After they sent them they refused to cover it because there was some rust on the coils of the unit. Of course it is exposed to the elements and that is normal to have rust. $1800 out of pocket for me.