Forum Discussion

JEBar's avatar
JEBar
Explorer
May 08, 2013

Credit where credit is due

as a long time/lifetime member of GoodSam I have haven strongly disappointed in the direction that its administration is going in many areas .... if it was the only source out there, I'd be hard pressed to buy a camper from Camping World .... nor if any other viable option was available would go to them for even emergency service .... that said, I do commend them for what I see and have experienced as a marked improvement in the quality of service provided in their Roadside Assistance program .... over the years we have sat for hours in highly populated areas waiting on help but that no longer seems to be the norm .... our daughter has her own camper, is a GoodSam member and has their Roadside Assistance .... today she was on her way to work when the driver's front tire on her car exploded .... she called GoodSam for the first time, her call was answered quickly, she was promised assistance would arrive within an hour .... it actually arrived in about 20 minutes, the man dispatched, quickly/efficiently removed the bad tire, aired up her doughnut spare, mounted it on her car, and placed the bad tire in her trunk .... she's most pleased with the service she received .... as one who believes credit or criticism should be directed where it is due, we can't recommend most of their current programs but when it comes to their Roadside Assistance, we can recommend it to our friends

Jim

4 Replies

  • fendix wrote:
    I have had Goodsam roadside assistance for 6 years. In the six years I have had to call them 3 times. I have never been disappointed in the service I have received. Unless their service drastically changes, I will contine t
    o renew this service.


    X-2
  • I have had Goodsam roadside assistance for 6 years. In the six years I have had to call them 3 times. I have never been disappointed in the service I have received. Unless their service drastically changes, I will contine to renew this service.
  • JEBar,

    Thank you for your time and post. Please do keep in mind anytime problems arise we are open 24/7 to help you the members.

    Mark F
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com
  • Thanks for the Credit Due post. Makes me feel that choosing to add their road side assistant program is a good decision.

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