Daily Journal
Marcus, I have tried to research the forum and have also called the life member services number and was not able to get and answer. Last August and September we took and RV trip to Yellowstone Nation...
Forum Discussion
rluetgenau wrote:
Just and update to this issue. I was very impressed to have and immediate response from Marcus yesterday afternoon. He advised he would work on it right now. This morning I was sent and email from Good Sam explaining why the journal service was shut down and a way to get my journal back. I am pleased to say I have been able to retrieve our journal from the trip to Yellowstone. The reason for them shutting down the service was not enough members were using it. Thanks to Marcus and his staff.
Closing the journal because of non-use is understanding. I have no problem with that. I do have a problem with no notice. They should have given the users a notice and a specific time to retrieve their information. A general announcement should have also been made on the website.
I applaud management for taking care of this for the poster. However, should the CEO have to personally handle this low level snafu? It seems Mr. Lemonis subscribes to the management by crisis theory, and he does not empower his subordinates.
