Difference as to where you bought it
Can someone from Good Sam ESP (Scott Blanc or other official), please state what the difference is between whether you bought the ESP from the dealer or from Good Sam? Which is better? Why a differenc...
Forum Discussion
wbwood wrote:Scott Blanc wrote:
I'd be happy to. There is very little difference between the two products in terms of coverage. The ESP sold at the Camping World dealerships has some advantages for those who are in the process of buying a new or used RV- the deductible is reduced to $50 per claim when the RV is returned to a Camping World store for repairs, and the cost of the plan can be financed in with the purchase of the RV.
The ESP sold directly from Good Sam is really designed for those who are not in the process of purchasing an RV from Camping World but either have an RV coming out of warranty, or purchased an RV on the private market. Since the price of the plan is typically not financed with the RV purchase, we offer monthly or quarterly payment plans and a selection of deductible levels to make the plan more affordable. It can also be renewed until your RV is up to 18 years old or reaches 150,000 miles.
Thanks....earlier this year we had an issue with our slide out upon arrival to a campground on a Friday afternoon. I called the main ESP number and was told that I needed a different department since I bought mine from the dealership. Why is that? I would think that one number should be all that I need to call. Shouldn't make a difference of where I purchased it through. Needless to say, your people on the phone were of no help as their initial response was for me to call roadside for a broken (stuck) slide out while I'm in a park. Their next idea was for me to call a mobile tech with no offering of who to call. Luckily I was able to get a number to a tech from a competing dealership and have him come get the slide back in.
It was fixed under warranty (ESP) when I got back home. But they people at my local CW wanted to give me **** about how the tech got it back in.
Why can't GS/CW have a "one stop shop" type of thing with their products? Have it where we have one card, with one account number, with one phone number for us to call? I assume it's to not make it easy for the consumer and that they will eventually give up.
