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rejoycefree
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Jul 31, 2013

Disbelieving?

I received many responses to my post. Thank all of you for your compassion. To those of you who disbelieve this happened, all I can say is that I wish that I/We could live a sheltered life too. I w...
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Jul 31, 2013
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mlemonis wrote:
I'm fine with anyone criticizing me but please do not refer to my team as ho hum or anything negative. My job is to ensure your taken care of. If you have a specific issue please email me at mlemonis@campingworld.com


As Service Person of the Year for Motorola Inc. some years back I know how hard it is to provide service perfection in every case. It is like licking honey off a cactus, you can go from high to low quickly. No one mentions your 99 successes, just failures. That is the nature of the Service Business.

But what really makes the difference? Stepping up to the plate to admit their was a problem and then satisfying the customer or guest. I always taught our team members that we did not "fix" problems, "we fix customers". This could be their third issue of the day and it is our job to make them smile. Anyone can change a fuse, fewer can replace a broken smile.

It stings when you miss your target and is a never ending improvement process.

I am very impressed Marcus is so involved.

With great respect, have a great day.

About Customer Support

Our Customer Service team is available to assist you any time between 6am-10pm MST. Ask a question about your account, recent order, and more.2,665 PostsLatest Activity: Feb 07, 2025
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Thank all of you for your compassion. To those of you who disbelieve this happened, all I can say is that I wish that I/We could live a sheltered life too. I w...","body@stringLength":"4444","rawBody":"I received many responses to my post. Thank all of you for your compassion. To those of you who disbelieve this happened, all I can say is that I wish that I/We could live a sheltered life too. I will try to address all the questions or concerns that have been posted about this situation. I admit that I am technologically challenged, so I stutter when I blog or use the Internet. I am determined, now, that I need to learn this internet language / system.
I posted and set that phone number aside just so readers could also be listeners. I/We are real living persons, who had some bad experiences that we feel almost cost a life. Maybe still? I tried to substantiate in this post, that the circumstances were ACTUAL. My husband is in bad shape in Albuquerque NM TODAY. Going through HADES. We only broke down 10 miles outside of Ardmore OK. I am an OKIE! I don't like the bad reflection on Oklahomans! Just a few bad apples just like any other state in America I say.
Good Sam's did indeed ask first question; were we were safe? I replied YES! I believed Good Sam was going to come tow us to town where we could get a motel room and also get our truck fixed. Why shouldn't we feel safe - we thought Good Sam was THERE to help us. Shouldn't YOU and Couldn't we feel safe knowing Good Sam was going to come to the rescue? INDEED I did tell the operator my husband was in bad shape. We are not so lucky to be wealthy enough to be able to afford to stay 3 weeks in JAX during the liver evaluation, to afford to FLY and rent a vehicle, plus all other expenses, etc. Seemed like a reasonable thing to simply take our camper truck and have transportation to get to and from Mayo Clinic. We try to take care of ourselves without asking for donations or being a load on society, you might say?
I can't believe there are so many disbelievers? I tried to be an OPEN Book, I give details enough I thought? I am nearly 70 years old (well only 67 - ain't that old enough). I thought I was following post rules by not naming Coleman Automotive in Ardmore OK as the repair shop who tried to steal our truck. I guess the modifier can delete that name if I have over-stepped boundaries. I am trying to substantiate this story by giving as many details as I can without breaking rules or offending anyone's senses. I had tried to contact Good Sam Roadside Service several times. Talked to PAM the operator, she said she'd submit report to headquarters -but? I left message for Good Sam, but no response. What would happen anyway? Would I get my membership money refunded? That insults me. Don't worry so much about the phone number being posted - that only shows we exist here in New Mexico. I see that my name Joyce Byers also appears on one of the responsive posts. I don't mind if the moderator doesn't mind? I am a real human being telling the truth. Often times the truth is just too hard to swallow.
Our truck is still in Ardmore OK. It is running great! However, my husband is not near well enough to travel again. There are a great many more details that I won't bore you with. My husband needs a paracentesis each week now instead of every two weeks. We think the paracentesis needs to be done TWICE weekly now! It's bad! We would like to get a TIPS procedure done at Mayo Clinic in JAX or Scottsdate AZ or Banner in AZ -but guess what? That requires more evaluations and MORE TRIPS! My husband is in NO CONDITION for further travel - can't you see that? Just too much detail to explain what's happening here. We are still using Rick Jones's TAHOE. He is the TRUE Good Samaritan who saved our lives. He probably saved Good Sam's rear, don't you think? All this out of Ardmore OK. Go see, check it out, do whatever it takes to inform yourselves; protect yourselves. I just want to say THANK YOU to Mr. Rick Jones. We are deeply indebted to you, and we will get your truck back to you just as soon as we possibly can. Please forgive us for keeping your Tahoe so long. We are trying to get back to Ardmore soon. We hope to be able to repay you some day and we will also pay it forward just as you asked us to. One more time - I am not savvy to this internet stuff. I'll do my best to be responsive whenever, wherever I can. I consider myself just to be a doofus trying to get the word out and substantiate the truth of my statement. Thanks to all of you for your prayers. Joyce","kudosSumWeight":0,"postTime":"2013-07-31T10:00:11.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Roadside Assistance","text":"Roadside Assistance","time":"2013-05-02T12:41:45.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":4,"currentRevision":{"__ref":"Revision:revision:639693_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7911},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"I received many responses to my post. Thank all of you for your compassion. To those of you who disbelieve this happened, all I can say is that I wish that I/We could live a sheltered life too. I will try to address all the questions or concerns that have been posted about this situation. I admit that I am technologically challenged, so I stutter when I blog or use the Internet. I am determined, now, that I need to learn this internet language / system.
I posted and set that phone number aside just so readers could also be listeners. I/We are real living persons, who had some bad experiences that we feel almost cost a life. Maybe still? I tried to substantiate in this post, that the circumstances were ACTUAL. My husband is in bad shape in Albuquerque NM TODAY. Going through HADES. We only broke down 10 miles outside of Ardmore OK. I am an OKIE! I don't like the bad reflection on Oklahomans! Just a few bad apples just like any other state in America I say.
Good Sam's did indeed ask first question; were we were safe? I replied YES! I believed Good Sam was going to come tow us to town where we could get a motel room and also get our truck fixed. Why shouldn't we feel safe - we thought Good Sam was THERE to help us. Shouldn't YOU and Couldn't we feel safe knowing Good Sam was going to come to the rescue? INDEED I did tell the operator my husband was in bad shape. We are not so lucky to be wealthy enough to be able to afford to stay 3 weeks in JAX during the liver evaluation, to afford to FLY and rent a vehicle, plus all other expenses, etc. Seemed like a reasonable thing to simply take our camper truck and have transportation to get to and from Mayo Clinic. We try to take care of ourselves without asking for donations or being a load on society, you might say?
I can't believe there are so many disbelievers? I tried to be an OPEN Book, I give details enough I thought? I am nearly 70 years old (well only 67 - ain't that old enough). I thought I was following post rules by not naming Coleman Automotive in Ardmore OK as the repair shop who tried to steal our truck. I guess the modifier can delete that name if I have over-stepped boundaries. I am trying to substantiate this story by giving as many details as I can without breaking rules or offending anyone's senses. I had tried to contact Good Sam Roadside Service several times. Talked to PAM the operator, she said she'd submit report to headquarters -but? I left message for Good Sam, but no response. What would happen anyway? Would I get my membership money refunded? That insults me. Don't worry so much about the phone number being posted - that only shows we exist here in New Mexico. I see that my name Joyce Byers also appears on one of the responsive posts. I don't mind if the moderator doesn't mind? I am a real human being telling the truth. Often times the truth is just too hard to swallow.
Our truck is still in Ardmore OK. It is running great! However, my husband is not near well enough to travel again. There are a great many more details that I won't bore you with. My husband needs a paracentesis each week now instead of every two weeks. We think the paracentesis needs to be done TWICE weekly now! It's bad! We would like to get a TIPS procedure done at Mayo Clinic in JAX or Scottsdate AZ or Banner in AZ -but guess what? That requires more evaluations and MORE TRIPS! My husband is in NO CONDITION for further travel - can't you see that? Just too much detail to explain what's happening here. We are still using Rick Jones's TAHOE. He is the TRUE Good Samaritan who saved our lives. He probably saved Good Sam's rear, don't you think? All this out of Ardmore OK. Go see, check it out, do whatever it takes to inform yourselves; protect yourselves. I just want to say THANK YOU to Mr. Rick Jones. We are deeply indebted to you, and we will get your truck back to you just as soon as we possibly can. Please forgive us for keeping your Tahoe so long. We are trying to get back to Ardmore soon. We hope to be able to repay you some day and we will also pay it forward just as you asked us to. One more time - I am not savvy to this internet stuff. I'll do my best to be responsive whenever, wherever I can. I consider myself just to be a doofus trying to get the word out and substantiate the truth of my statement. Thanks to all of you for your prayers. Joyce"},"Conversation:conversation:639693":{"__typename":"Conversation","id":"conversation:639693","solved":false,"topic":{"__ref":"ForumTopicMessage:message:639693"},"lastPostingActivityTime":"2013-08-01T20:45:36.000-07:00","lastPostTime":"2013-08-01T20:45:36.000-07:00","unreadReplyCount":49,"isSubscribed":false},"ModerationData:moderation_data:639693":{"__typename":"ModerationData","id":"moderation_data:639693","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:639693_1":{"__typename":"Revision","id":"revision:639693_1","lastEditTime":"2013-07-31T10:00:11.000-07:00"},"ForumReplyMessage:message:639717":{"__typename":"ForumReplyMessage","id":"message:639717","conversation":{"__ref":"Conversation:conversation:639693"},"author":{"__ref":"User:user:382898"},"revisionNum":1,"uid":639717,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:GetSupportAskQuestions"},"subject":"Re: Disbelieving?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:639717"},"parent":{"__ref":"ForumTopicMessage:message:639693"},"body":"
mlemonis wrote:
I'm fine with anyone criticizing me but please do not refer to my team as ho hum or anything negative. My job is to ensure your taken care of. If you have a specific issue please email me at mlemonis@campingworld.com


As Service Person of the Year for Motorola Inc. some years back I know how hard it is to provide service perfection in every case. It is like licking honey off a cactus, you can go from high to low quickly. No one mentions your 99 successes, just failures. That is the nature of the Service Business.

But what really makes the difference? Stepping up to the plate to admit their was a problem and then satisfying the customer or guest. I always taught our team members that we did not \"fix\" problems, \"we fix customers\". This could be their third issue of the day and it is our job to make them smile. Anyone can change a fuse, fewer can replace a broken smile.

It stings when you miss your target and is a never ending improvement process.

I am very impressed Marcus is so involved.

With great respect, have a great day.","body@stringLength":"1142","rawBody":"
mlemonis wrote:
I'm fine with anyone criticizing me but please do not refer to my team as ho hum or anything negative. My job is to ensure your taken care of. If you have a specific issue please email me at mlemonis@campingworld.com


As Service Person of the Year for Motorola Inc. some years back I know how hard it is to provide service perfection in every case. It is like licking honey off a cactus, you can go from high to low quickly. No one mentions your 99 successes, just failures. That is the nature of the Service Business.

But what really makes the difference? Stepping up to the plate to admit their was a problem and then satisfying the customer or guest. I always taught our team members that we did not \"fix\" problems, \"we fix customers\". This could be their third issue of the day and it is our job to make them smile. Anyone can change a fuse, fewer can replace a broken smile.

It stings when you miss your target and is a never ending improvement process.

I am very impressed Marcus is so involved.

With great respect, have a great day.","kudosSumWeight":0,"repliesCount":0,"postTime":"2013-07-31T16:01:00.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:639717_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741687102419":{"__typename":"CachedAsset","id":"theme:customTheme1-1741687102419","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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}\n }\n}\n.sr-only {\n position: absolute;\n width: 1px;\n height: 1px;\n margin: -1px;\n padding: 0;\n overflow: hidden;\n clip: rect(0, 0, 0, 0);\n border: 0;\n}\n.footer {\n line-height: $theme-type-size-xlarge;\n /* margin-left: auto;\n\tmargin-right: auto;\n\tpadding-left: $bootstrap-padding;\n\tpadding-right: $bootstrap-padding; */\n}\n\n.container {\n margin-left: auto;\n margin-right: auto;\n max-width: 1170px;\n padding-left: $bootstrap-padding;\n padding-right: $bootstrap-padding;\n}\n\n.row {\n /* HOTFIX - PSDS-32115 - Remove negative margins to fix mobile display */\n\n &::after {\n clear: both;\n }\n\n &::after,\n &::before {\n content: ' ';\n display: table;\n }\n}\n\n.col {\n float: left;\n min-height: 1px;\n padding-left: $bootstrap-padding;\n padding-right: $bootstrap-padding;\n position: relative;\n}\n\n.col-xs-10,\n.col-sm-10 {\n width: 83.33333333%;\n}\n\n.col-xs-12,\n.col-sm-4,\n.col-sm-12,\n.col-md-2,\n.col-md-8,\n.col-md-10,\n.col-md-12,\n.col-lg-2,\n.col-lg-8,\n.col-lg-12 {\n width: 100%;\n}\n\n@media screen and (min-width: 767px) {\n .col-md-2 {\n width: 16.66666667%;\n }\n\n .col-md-8 {\n width: 66.66666667%;\n }\n\n .col-md-10 {\n width: 83.33333333%;\n }\n\n .col-md-12 {\n width: 100%;\n }\n}\n\n@media screen and (min-width: 992px) {\n .col-lg-2 {\n width: 16.66666667%;\n }\n\n .col-lg-4 {\n /* faking it; should be 33.33333333% */\n width: 25%;\n }\n\n .col-lg-8 {\n /* faking it; should be 66.66666667% */\n width: 75%;\n }\n\n .col-lg-10 {\n width: 83.33333333%;\n }\n\n .col-lg-12 {\n width: 100%;\n }\n}\n\n.pull-left {\n float: left;\n width: 100%;\n\n @media screen and (min-width: 767px) {\n float: none;\n width: auto;\n }\n\n @media screen and (min-width: 992px) {\n float: left;\n }\n}\n\n.pad-bottom-20 {\n padding-bottom: $theme-space-base;\n}\n\n.pad-top-20 {\n padding-top: $theme-space-base;\n}\n\n.pad-top-30 {\n padding-top: calc($bootstrap-padding * 2);\n}\n\n.pad-top-40 {\n @media screen and (min-width: 992px) {\n padding-top: $theme-space-large;\n }\n}\n\n.margin-left-20 {\n @media screen and (min-width: 992px) {\n margin-left: $theme-space-base;\n }\n}\n\n.margin-top-20 {\n @media screen and (min-width: 992px) {\n margin-top: $theme-space-base;\n }\n}\n\n.text-center {\n text-align: center;\n}\n\n.text-right {\n text-align: right;\n}\n\n.text-smaller,\n.text-small {\n font-size: $theme-type-size-xsmall;\n}\n\n.text-large {\n font-size: $theme-type-size-xlarge;\n}\n\n.footer-contact {\n p {\n display: flex;\n flex-direction: row;\n justify-content: center;\n align-items: center;\n\n @media screen and (min-width: 992px) {\n display: block;\n }\n\n .text-small {\n @media screen and (max-width: 991px) {\n font-size: $theme-type-size-base;\n }\n }\n }\n\n .icon-gs-app {\n margin-right: $theme-space-base;\n max-width: 38px;\n padding-right: 2px;\n padding-top: 2px;\n\n @media screen and (min-width: 992px) {\n margin-left: 140px;\n margin-right: 0;\n }\n }\n\n .gsi-icon-phone {\n margin-bottom: -2px;\n margin-right: $theme-space-small;\n max-height: 20px;\n width: 20px;\n\n @media screen and (min-width: 992px) {\n margin-right: 0;\n }\n }\n}\n\n.footer-link {\n a,\n button {\n color: $goodsam-gray-footer;\n padding: 0 12px 0 $theme-space-small;\n }\n\n li:last-child a {\n padding-right: 0;\n }\n}\n\n.footer-top-links {\n padding-left: 0;\n list-style: none;\n display: flex;\n flex-direction: row;\n justify-content: center;\n align-items: center;\n flex-wrap: wrap;\n margin-bottom: $theme-space-small;\n font-size: 16px;\n\n @media screen and (max-width: 480px) {\n flex-direction: column;\n }\n\n @media screen and (min-width: 992px) {\n display: block;\n }\n\n li {\n margin-bottom: $theme-space-base;\n padding: 0 $theme-space-base;\n\n @media screen and (min-width: 992px) {\n padding: 0;\n }\n }\n}\n\n.footer-top {\n border-bottom: 2px solid $goodsam-gray-400;\n display: block;\n margin: auto;\n padding-top: $theme-space-small;\n text-align: center;\n\n @media screen and (min-width: 992px) {\n text-align: left;\n }\n\n .footer-logo {\n max-height: 60px;\n max-width: 140px;\n padding: $theme-space-small;\n padding-left: 0;\n padding-top: 0;\n }\n\n .footer-list {\n display: flex;\n justify-content: center;\n align-items: center;\n list-style: none;\n margin-bottom: 0;\n\n @media screen and (min-width: 992px) {\n display: block;\n float: right;\n }\n\n li {\n display: inline-block;\n padding: $theme-space-small $theme-space-xsmall;\n\n @media screen and (min-width: 992px) {\n border-right: 1px solid $goodsam-gray-700;\n float: left;\n padding: 0;\n\n &:last-child {\n border-right: 0;\n }\n }\n\n a,\n button {\n font-size: $theme-type-size-xsmall;\n text-transform: uppercase;\n\n @media screen and (max-width: 768px) {\n display: block;\n padding: $theme-space-small;\n }\n\n @media screen and (min-width: 992px) {\n font-size: $theme-type-size-small;\n }\n }\n\n .dropup {\n background-clip: padding-box;\n border: none;\n font-size: $theme-type-size-small;\n list-style: none;\n padding-left: 5px;\n position: relative;\n\n @media screen and (min-width: 992px) {\n float: left;\n }\n\n &:hover {\n .dropdown-menu {\n display: block;\n }\n }\n }\n\n .footer-dropup-toggle {\n background: none;\n border: 0;\n padding: 0;\n\n .fa-angle-up {\n /* @include li-icon ($fa-var-angle-up, $pseudo: before, $size: $theme-type-size-base, $color: $goodsam-gray-footer);\n padding-left: $theme-space-xsmall;\n padding-right: $theme-space-xsmall; */\n }\n }\n\n .dropdown-menu {\n background-color: #fff;\n border-radius: 4px;\n bottom: 100%;\n margin: 2px 0 0;\n min-width: 160px;\n padding: $theme-space-xsmall 0;\n position: absolute;\n right: 0;\n\n li {\n border-right: 0;\n float: none;\n text-align: left;\n\n @media screen and (max-width: 768px) {\n display: block;\n }\n\n a {\n color: $goodsam-gray;\n display: block;\n text-transform: none;\n\n &:hover {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: -2px;\n }\n }\n }\n }\n }\n }\n}\n\n.footer-terms {\n display: flex;\n flex-direction: column;\n justify-content: center;\n align-items: center;\n padding: $theme-space-small 0;\n\n @media screen and (min-width: 992px) {\n display: block;\n padding: 0;\n }\n\n > .row {\n padding-bottom: $theme-space-small;\n\n @media screen and (min-width: 992px) {\n padding-bottom: $theme-space-base;\n }\n\n &.footer-terms-order-1 {\n order: 1;\n }\n\n &.footer-terms-order-2 {\n order: 2;\n }\n }\n}\n\n.footer-bottom {\n @media screen and (min-width: 992px) {\n padding-top: $theme-space-small;\n }\n\n .footer-bottom-list-center {\n display: flex;\n flex-direction: row;\n justify-content: center;\n align-items: center;\n flex-wrap: wrap;\n float: none;\n margin: 0 auto;\n\n @media screen and (min-width: 992px) {\n display: block;\n }\n\n li {\n display: inline;\n padding: 0 $theme-space-base;\n\n @media 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list-style-type: none;\n margin: auto;\n padding-left: 0;\n\n li {\n display: inline;\n margin: 0 $theme-space-small;\n }\n }\n}\n","texts":{"custom.footer.col01.text.01":"Home","custom.footer.col01.url.01":"https://www.goodsam.com/","custom.footer.col01.text.02":"About Us","custom.footer.col01.url.02":"https://www.goodsam.com/about/","custom.footer.col01.text.03":"Contact Us","custom.footer.col01.url.03":"https://www.goodsam.com/contact","custom.footer.col01.text.04":"FAQ","custom.footer.col01.url.04":"https://www.goodsam.com/faq/","custom.footer.col01.text.05":"Site Map","custom.footer.col01.url.05":"https://www.goodsam.com/site-map.aspx","custom.footer.col02.text.01":"Code of Conduct","custom.footer.col02.url.01":"https://www.goodsam.com/code-of-conduct.aspx","custom.footer.col02.text.02":"Affiliate Program","custom.footer.col02.url.02":"https://www.goodsam.com/affiliate/","custom.footer.col02.text.03":"Become a Good Sam 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Sam","custom.footer.row01.url.04":"https://www.goodsam.com/contact/","custom.footer.row01.text.05":"Camping World","custom.footer.row01.url.05":"https://www.campingworld.com/contact/","custom.footer.row01.text.06":"RV Sales","custom.footer.row01.url.06":"https://rv.campingworld.com/contact","custom.footer.row02.text.01":"Privacy Policy","custom.footer.row02.url.01":"https://www.goodsam.com/privacy-policy.aspx","custom.footer.row02.text.02":"California Privacy Rights","custom.footer.row02.url.02":"https://www.goodsam.com/privacy-policy.aspx#calinevada","custom.footer.row02.text.03":"Investor Relations","custom.footer.row02.url.03":"http://investor.campingworld.com","custom.footer.row02.text.04":"Terms of Use","custom.footer.row02.url.04":"https://www.goodsam.com/terms.aspx","custom.footer.row02.text.05":"Accessibility Commitment","custom.footer.row02.url.05":"https://www.goodsam.com/accessibility-commitment.aspx","custom.footer.row02.text.06":"Team Member Assistance","custom.footer.row02.url.06":"https://www.goodsam.com/helping-hand","custom.footer.social.facebook.text":"Facebook","custom.footer.social.facebook.url":"https://www.facebook.com/GoodSam","custom.footer.social.twitter.text":"Twitter","custom.footer.social.twitter.url":"https://twitter.com/GoodSam","custom.footer.social.youtube.text":"YouTube","custom.footer.social.youtube.url":"https://www.youtube.com/user/goodsamrvers","custom.footer.social.instagram.text":"Instagram","custom.footer.social.instagram.url":"https://www.instagram.com/goodsam/?hl=en","custom.footer.social.pinterest.text":"Pinterest","custom.footer.social.pinterest.url":"https://www.pinterest.com/goodsam/","custom-community-footer-copyright.text":"© {0} Good Sam Enterprises, LLC. All rights reserved."},"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.CustomFooter","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":".custom_widget_CustomFooter_footer-wrapper_hp49n_21 {\n background: #474442;\n\n a {\n color: #dfdfdf;\n font-weight: 100;\n\n &:focus,\n &:hover {\n color: #dfdfdf;\n }\n }\n}\n.custom_widget_CustomFooter_sr-only_hp49n_34 {\n position: absolute;\n width: 0.0625rem;\n height: 0.0625rem;\n margin: -0.0625rem;\n padding: 0;\n overflow: hidden;\n clip: rect(0, 0, 0, 0);\n border: 0;\n}\n.custom_widget_CustomFooter_footer_hp49n_21 {\n line-height: 1.25rem;\n /* margin-left: auto;\n\tmargin-right: auto;\n\tpadding-left: $bootstrap-padding;\n\tpadding-right: $bootstrap-padding; */\n}\n.custom_widget_CustomFooter_container_hp49n_52 {\n margin-left: auto;\n margin-right: auto;\n max-width: 73.125rem;\n padding-left: 0.9375rem;\n padding-right: 0.9375rem;\n}\n.custom_widget_CustomFooter_row_hp49n_60 {\n /* HOTFIX - PSDS-32115 - Remove negative margins to fix mobile display */\n\n &::after {\n clear: both;\n }\n\n &::after,\n &::before {\n content: ' ';\n display: table;\n }\n}\n.custom_widget_CustomFooter_col_hp49n_74 {\n float: left;\n min-height: 0.0625rem;\n padding-left: 0.9375rem;\n padding-right: 0.9375rem;\n position: relative;\n}\n.custom_widget_CustomFooter_col-xs-10_hp49n_82,\n.custom_widget_CustomFooter_col-sm-10_hp49n_83 {\n width: 83.33333333%;\n}\n.custom_widget_CustomFooter_col-xs-12_hp49n_87,\n.custom_widget_CustomFooter_col-sm-4_hp49n_88,\n.custom_widget_CustomFooter_col-sm-12_hp49n_89,\n.custom_widget_CustomFooter_col-md-2_hp49n_90,\n.custom_widget_CustomFooter_col-md-8_hp49n_91,\n.custom_widget_CustomFooter_col-md-10_hp49n_92,\n.custom_widget_CustomFooter_col-md-12_hp49n_93,\n.custom_widget_CustomFooter_col-lg-2_hp49n_94,\n.custom_widget_CustomFooter_col-lg-8_hp49n_95,\n.custom_widget_CustomFooter_col-lg-12_hp49n_96 {\n width: 100%;\n}\n@media screen and (min-width: 767px) {\n .custom_widget_CustomFooter_col-md-2_hp49n_90 {\n width: 16.66666667%;\n }\n\n .custom_widget_CustomFooter_col-md-8_hp49n_91 {\n width: 66.66666667%;\n }\n\n .custom_widget_CustomFooter_col-md-10_hp49n_92 {\n width: 83.33333333%;\n }\n\n .custom_widget_CustomFooter_col-md-12_hp49n_93 {\n width: 100%;\n }\n}\n@media screen and (min-width: 992px) {\n .custom_widget_CustomFooter_col-lg-2_hp49n_94 {\n width: 16.66666667%;\n }\n\n .custom_widget_CustomFooter_col-lg-4_hp49n_123 {\n /* faking it; should be 33.33333333% */\n width: 25%;\n }\n\n .custom_widget_CustomFooter_col-lg-8_hp49n_95 {\n /* faking it; should be 66.66666667% */\n width: 75%;\n }\n\n .custom_widget_CustomFooter_col-lg-10_hp49n_133 {\n width: 83.33333333%;\n }\n\n .custom_widget_CustomFooter_col-lg-12_hp49n_96 {\n width: 100%;\n }\n}\n.custom_widget_CustomFooter_pull-left_hp49n_142 {\n float: left;\n width: 100%;\n\n @media screen and (min-width: 767px) {\n float: none;\n width: auto;\n }\n\n @media screen and (min-width: 992px) {\n float: left;\n }\n}\n.custom_widget_CustomFooter_pad-bottom-20_hp49n_156 {\n padding-bottom: 1.25rem;\n}\n.custom_widget_CustomFooter_pad-top-20_hp49n_160 {\n padding-top: 1.25rem;\n}\n.custom_widget_CustomFooter_pad-top-30_hp49n_164 {\n padding-top: calc(0.9375rem * 2);\n}\n.custom_widget_CustomFooter_pad-top-40_hp49n_168 {\n @media screen and (min-width: 992px) {\n padding-top: 2.5rem;\n 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.custom_widget_CustomFooter_icon-gs-app_hp49n_221 {\n margin-right: 1.25rem;\n max-width: 2.375rem;\n padding-right: 0.125rem;\n padding-top: 0.125rem;\n\n @media screen and (min-width: 992px) {\n margin-left: 8.75rem;\n margin-right: 0;\n }\n }\n\n .custom_widget_CustomFooter_gsi-icon-phone_hp49n_233 {\n margin-bottom: -0.125rem;\n margin-right: 0.625rem;\n max-height: 1.25rem;\n width: 1.25rem;\n\n @media screen and (min-width: 992px) {\n margin-right: 0;\n }\n }\n}\n.custom_widget_CustomFooter_footer-link_hp49n_245 {\n a,\n button {\n color: #dfdfdf;\n padding: 0 0.75rem 0 0.625rem;\n }\n\n li:last-child a {\n padding-right: 0;\n }\n}\n.custom_widget_CustomFooter_footer-top-links_hp49n_257 {\n padding-left: 0;\n list-style: none;\n display: flex;\n flex-direction: row;\n justify-content: center;\n align-items: center;\n flex-wrap: wrap;\n margin-bottom: 0.625rem;\n font-size: 1rem;\n\n @media screen and (max-width: 480px) {\n flex-direction: column;\n }\n\n @media screen and 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