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fourthclassC's avatar
fourthclassC
Explorer
Aug 20, 2020

Dissapointed with GS roadside assistance.

Read the small print Folks. Good Sam roadside assistance had the audacity to send me a notice to contact them immediately because my credit card info they had on file, did not work. Well after finding out my RV was not covered, I'm simply going to let my membership expire. Very disapointed with my experience with GS. I understand prices have to increase sometimes, but changing the coverage this way is confusing to customers.

The text below copied in here as the same size. on the website it is very small



Standard membership does not provide benefits for Motorized RVs or Fifth Wheels. If you wish to receive benefits for your Motorized RV or Fifth Wheel, please purchase Platinum, Platinum+, or Platinum Complete membership. Motorized RVs are classified as the following RV types: Class A, Class B, Class C, Van/Truck/SUV Conversion, Bus Conversion, Totorhome. Benefits and services provided by Americas Road & Travel Club, Inc. for Members residing in Alaska, Alabama, Utah and Virginia; and by Affinity Road & Travel Club, LLC for Members residing in all other States. Note: All program benefits are subject to limitations set forth in the current Member Benefit Brochure, which can be found at www.GoodSamRoadside.com/MBBs. © 2020 Good Sam Enterprises, LLC. GOOD SAM and the GOOD SAM ICON are registered trademarks of Good Sam Enterprises, LLC. Unauthorized use of any of Good Sam Enterprises, LLC's trademarks is expressly prohibited. All rights reserved.
Roadside Assistance
  • MDKMDK's avatar
    MDKMDK
    Explorer
    Aug 20, 2020
    fourthclassC wrote:
    Read the small print Folks. Good Sam roadside assistance had the audacity to send me a notice to contact them immediately because my credit card info they had on file, did not work. Well after finding out my RV was not covered, I'm simply going to let my membership expire. Very disapointed with my experience with GS. I understand prices have to increase sometimes, but changing the coverage this way is confusing to customers.

    The text below copied in here as the same size. on the website it is very small



    Standard membership does not provide benefits for Motorized RVs or Fifth Wheels. If you wish to receive benefits for your Motorized RV or Fifth Wheel, please purchase Platinum, Platinum+, or Platinum Complete membership. Motorized RVs are classified as the following RV types: Class A, Class B, Class C, Van/Truck/SUV Conversion, Bus Conversion, Totorhome. Benefits and services provided by Americas Road & Travel Club, Inc. for Members residing in Alaska, Alabama, Utah and Virginia; and by Affinity Road & Travel Club, LLC for Members residing in all other States. Note: All program benefits are subject to limitations set forth in the current Member Benefit Brochure, which can be found at www.GoodSamRoadside.com/MBBs. © 2020 Good Sam Enterprises, LLC. GOOD SAM and the GOOD SAM ICON are registered trademarks of Good Sam Enterprises, LLC. Unauthorized use of any of Good Sam Enterprises, LLC's trademarks is expressly prohibited. All rights reserved.


    Um, it's been that way for a few years.
  • midnightsadie's avatar
    midnightsadie
    Explorer II
    Aug 20, 2020
    I,ve had coach net for years and no problems getting great service, and theres plenty of GS customers who like GS service,
  • lucy6194's avatar
    lucy6194
    Explorer
    Aug 20, 2020
    I had to be towed this passed weekend. In fact was towed twice. One of the tow company's pulled ebrake on in my Mercedes navion. Well that fried the ebake and the abs sensors. I'm a dully so to fix read axle had to be pulled. Oh and the reason for non starting was a fuse. Of course neither tow company's owning up. Anyway after two nights in Mercedes of Syracuse headed back to campground in Watkins Glen. Had a great day. Park wouldn't or couldn't extent my stay so left this morning after putting a new fuse in to get rv started. Then check engine light on so called service and drove back to dealership. Did I tell you I'm a single woman traveling alone with my two dogs. I have Family motor home insurance or thought I did. Apparently what I paid for wasn't what I got. Buyer beware!
  • midnightsadie's avatar
    midnightsadie
    Explorer II
    Aug 20, 2020
    didn,t think MB rv,s were made to be towed without pulling the drive shaft? could be wrong ,my book says no tow without pulling drive shaft. 2007 rv.
  • ferndaleflyer's avatar
    ferndaleflyer
    Explorer III
    Aug 20, 2020
    Good Sam tanked when they decided to farm it out. Before it was pretty good. I also changed to Coach Net
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Aug 26, 2020
    Hello lucy6194,

    Thank you for your time and post, I apologize for the experience you have had with roadside assistance. Please provide your membership and contact number in a private message, we will look into this matter further.

    Thank you,
    Ella
    Good Sam Customer Care Team
  • MDKMDK's avatar
    MDKMDK
    Explorer
    Aug 26, 2020
    midnightsadie wrote:
    didn,t think MB rv,s were made to be towed without pulling the drive shaft? could be wrong ,my book says no tow without pulling drive shaft. 2007 rv.

    Mine too.
    If the tow is further than 30 miles, the propeller shaft to the driven axle must be removed.
    It can be flat towed with the transmission in N for no more than 30 miles, only at a speed below 31 MPH. Otherwise the propeller shaft to the driven axle must be removed.
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Sep 02, 2020
    Hello,

    I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

    Thank you,
    Good Sam Care Team

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