Forum Discussion

augustpilot's avatar
augustpilot
Explorer
Sep 19, 2013

Does not pay in full for A/C Compressor

Hello Marcus,

Have been paying for a year for the gold plan. Had to use at the Monaco plant in Coburg, Or. We got approval for repairs this morning , inspector from Portland looked at the ac unit yesterday. Well what a surprise, the compressor cost x amount of dollars for the part, extended warr pays less, Jim on phone in Denver said we have this amount fixed for all motor homes no matter what cost. The plan says it will cover the compressor. I want everyone to know that is does not, only your fixed amount which is less than cost of part. I paid a lot for policy with 500 deductible. Then find out that you only pay a couple of hundred dollars. I am disappointed and yes I read the contract.

Jim

4 Replies

  • augustpilot,

    Thank you very much for your information. I would like to apologize for the delay contacting you back. Your matter has been passed to our executive team for review and help with this matter. They will be in touch very soon.

    Mark F
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com
  • augustpilot,

    Thank you for your time and message. If able could you send me a PM with your contact information. I would like to have this reviewed by the ESP claims department. Thank you in advance for the help.

    Mark F
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com
  • Well, I'm confused. You said you read the contract and the compressor is covered but your reimbursement was less than the compressor cost. Was it $500 less? Does the contract say full replacement/repair cost for the compressor with no deductible?

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